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HelenHachtel
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Member since ‎Mar 18, 2022
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Helen Hachtel

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Activity

Shaunyim on July 22, 2021
Integrate external chatbots with HubSpot Chatbot
We have set up an external chatbot using ChatScript and some AI, it responds via a REST API. We send it additional info like an access token for the currently connected user, which we use for server-side interactions (.e.g check the delivery status read more
Reply Idea Conversations
5 upvotes
1 Reply
HelenHachtel
Member
July 14, 2023
YES 1000% TIMES. We're an AI service, our product's core message is to reduce mundane tasks and automate things like customer service tickets and com...read more
Lu2Swag on January 08, 2019
Automatically Close an Email in the Conversations Inbox when a Ticket is Created.
Our Customer Service Team uses a Shared Conversations Inbox.... They create tickets from emails and close out the emails in the inbox once a ticket is created - the inbox then reflects only 'unworked' emails. When using the conversations Inbox i read more
Reply Idea Tickets
117 upvotes
39 Replies
HelenHachtel
Member
June 23, 2023
Adding to this. We have internal bugs and external bugs that go through our ticketing system, and I would LOVE to be able to automate closing the con...read more
StaceyM on April 27, 2017
User specific time zones
I work in a team spread across 4 different time zones. It would be helpful if each of us could have our local time zone associated with our HS profile and that would carry through when I'm scheduling activities or assigning tasks.
Reply Idea Account Settings
498 upvotes
168 Replies
HelenHachtel
Member
March 07, 2023
International remote company here.... uh, can we please have this feature? "Choose your location to format your dates, times, and numbers in the appr...read more
Cherisse on April 19, 2021
Adding Notes via Workflows
We use workflows to automate many tasks we would normally be manually managing. I would like the ability to use workflows to "Create Note" on a Contact and/or Company record. Example 1: Following a training, we provide our clients incenti read more
Reply Idea Contacts & Companies Workflows
481 upvotes
143 Replies
HelenHachtel
Member
November 01, 2022
That horrible moment when you google how to do something obvious in Hubspot and then see a five-page-long Community post about it...
CDanielson on August 03, 2017
Ability to change columns for each list
It looks like once you adjust your columns in a list, they update the columns for all lists. It would really be helpful if we could change the columns for each list (or set a default) with the flexibility to change ad hoc.
Reply Idea Lists
214 upvotes
99 Replies
HelenHachtel
Member
April 29, 2022
omg I thought I was going insane. I kept changing one list, which shows active customers, and the view would update for my other list, which is leads...read more
Daniel1 on July 14, 2017
Use 'relative' ("TODAY", etc) dates for enrolling contacts and companies in workflows, lists, etc
We need to be able to enrol contacts and companies based on a contact/company property field being updated on a relative date (e.g. TODAY, TOMORROW, etc). We are using Hubspot as a way to faciliate our Product Qualified Lead (PQL) processes so this read more
Reply Idea Contacts & Companies
129 upvotes
20 Replies
HelenHachtel
Member
April 25, 2022
I don't get how people are getting by without this. I need to take action in a list based on a date in a contact's properties, it's pretty basic stuf...read more
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