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CF715
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Eleven11 on October 04, 2021
Better Associations for Custom Surveys (associate with tickets/etc.)
Custom surveys are great. That's a step in the right direction. However, feedback/surveys can't be associated with tickets (manually or automated). Only NPS surveys show up on the ticket in the Recent Feedback section in the assocations panel. This read more
Reply Idea Feedback Surveys Tickets
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CF715
Member
March 01, 2022
We have the same problem... I use a custom survey link for CSAT which is sent in an email at the point a support ticket is closed. The completed surv...read more
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