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SViktor
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Member since ‎Mar 1, 2022
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Stefan Viktor

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Activity

SViktor
Participant
January 15, 2024
Reply to Chat Prioritization in Conversations Inbox
This would be very important for us to see some sort of highlight in our live chat conversation inbox so we can prioritise our most important custome...read more
SViktor
Participant
July 04, 2023
Reply to Support reports
Dear Eli, Thank you for your reply, much appreciated. This is very similar for what I would like to see, but not quite. From what I see https://prn...read more
SViktor on July 03, 2023
Support reports
Hello team. As a CRM system dedicated to Customer Service too, it would be very helpful if we could have as a report stuff like Average or Median response time for a conversation (where we measure the actual back-and-forth time that a support ag read more
Reply Discussion Reports
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SViktor
Participant
March 08, 2023
Reply to Issue Tagging on Conversations
Every customer support software should have this as every customer support team has to know what topics are their services needed for, to ensure cust...read more
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