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SViktor
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Member since ‎Mar 1, 2022
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Stefan Viktor

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Activity

JYam17 on January 14, 2024
It would be great to have a feature in the Conversations Inbox that can highlight the priority of certain contacts/companies that come in through the live chat. For example, there are top tier companies that should be prioritized and when the read more
Participant
January 15, 2024
This would be very important for us to see some sort of highlight in our live chat conversation inbox so we can prioritise our most important custome...read more
SViktor on July 03, 2023
Hello team. As a CRM system dedicated to Customer Service too, it would be very helpful if we could have as a report stuff like Average or Median response time for a conversation (where we measure the actual back-and-forth time that a support ag read more
0 upvote
2 Replies
Participant
July 04, 2023
Dear Eli, Thank you for your reply, much appreciated. This is very similar for what I would like to see, but not quite. From what I see https://prn...read more
SViktor on July 03, 2023
Hello team. As a CRM system dedicated to Customer Service too, it would be very helpful if we could have as a report stuff like Average or Median response time for a conversation (where we measure the actual back-and-forth time that a support ag read more
0 upvote
2 Replies
Participant
July 04, 2023
Dear Eli, Thank you for your reply, much appreciated. This is very similar for what I would like to see, but not quite. From what I see https://prn...read more
williamwright on February 21, 2020
When a customer service agent handles a conversation from email, message or chat it would be nice to assign an issue category, so an agent can flag the conversation as: shipping issue, or missing account information. So within dashboards dire read more
227 upvotes
66 Replies
Participant
March 08, 2023
Every customer support software should have this as every customer support team has to know what topics are their services needed for, to ensure cust...read more
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