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Whitney Wicks

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wjump on October 15, 2020
The inbox that forwards messages now adds that inbox email address to new conversations and we are having to go back and delete that email address. If we reply from the conversations inbox, it is often creating a duplicate ticket because our hubspo read more
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wjump on September 28, 2020
If you go to tickets and assign a ticket, and then go to conversations, that conversation is not assigned to you and you have to reassign the conversation to the ticket owner. Is there a way to automate assigning a ticket to then have it automatical read more
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WhoOrderedRice on May 01, 2018
We have the outlook sidekick plugin on our email accounts, which logs emails and gives you a nice sidebar for more contact details. - Which is great for our actual customer contacts. However, this plugin is currently adding absolutely everyone read more
February 25, 2019
Our sales team is still struggling to rememebr to manually push their status to away. Sometimes they get asked to step into a meeting or take a more
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