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HCaruso
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Member since ‎Feb 16, 2022
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Harry Caruso

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steinarslatten on March 16, 2021
Allow "entered stage date" in Custom Report Builder
Hi, I'm missing the date property "entered stage date" from the Custom Report Builder. The new builder is great (and allows for dual Y-axis, one of the things I was really missing). Our sales process is very lengthy and we frequently report read more
Reply Idea Dashboards & Reports
131 upvotes
33 Replies
HCaruso
Member
May 30, 2023
Has there been a fix for this yet? This is becoming an increasingly large problem for us.
basil on January 18, 2020
Time to Close and Time to First Reply Taking Business Hours into Account
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
Reply Idea Tickets
360 upvotes
96 Replies
HCaruso
Member
February 23, 2022
Is there an update on timeline here. We could very much use this as a feature and this has us now considering other CRM's for our service type functi...read more
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