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RKirk
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Member since ‎Feb 15, 2022
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Rebecca Kirk

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NatHiggins on February 09, 2021
Associate New Conversation to Existing Ticket within the Inbox
Our clients often send emails about existing issues but email us via a new email thread. This means that the new Conversation in the Inbox is not associated with the existing Ticket in which the issue is being discussed internally. Right now, read more
Reply Idea Conversations
254 upvotes
75 Replies
RKirk
Member
April 06, 2022
This would be ideal. Having the ability to associate conversations to exising tickets and deals from within in the inbox would be very useful for our...read more
elizabee on March 27, 2020
Filtering in Conversation Inbox
I would like more rich filter options in the conversation inbox. Currently, only very simplistic filtering options are available and you cannot save your filters. I would like to use filters for analytics and to make sure that our processes are read more
Reply Idea Conversations
99 upvotes
38 Replies
RKirk
Member
March 21, 2022
Only being able to mark conversation status as opened or closed is very limiting. It would be useful to be able to add/customize statuses (on hold, a...read more
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