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LHo0
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Member since ‎Feb 10, 2022
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Lenny Ho

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LHo0
Member
February 02, 2023
Reply to Ability to exclude recipients form CES Survey
Need this! In addition, an option to block certain tickets from receiving the survey would be helpful.
LHo0
Member
March 22, 2022
Reply to Opening a closed ticket re-opens all chats and emails in conversations inbox
Update: the re-opened conversations skew reports on chat times: time to close. Chats that lasted a few minutes are now listed as hours or days to clo...read more
LHo0
Member
March 15, 2022
Reply to Auto assigning tickets on the first reply
Yes, agent collision feature is needed as well.
LHo0 on March 15, 2022
Opening a closed ticket re-opens all chats and emails in conversations inbox
When a ticket is moved from Closed status back to open, all the associated conversations (chats and emails) are re-opened and floods the Inbox. I can't imagine why this would be necessary since we can send an email to the contact directly in the tic read more
Reply Idea Conversations Tickets
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