JPaleschi

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solutions
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Replies
1
Upvotes Given
14
Upvotes Received
6
Ideas
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Jay Paleschi

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JPaleschi

Participant

July 08, 2022

Reply to Time to Close and Time to First Reply Taking Business Hours into Account

Any ideas on an update on the status of this one @dmastin ? 🙂

JPaleschi

Participant

April 06, 2022

Reply to Time to Close and Time to First Reply Taking Business Hours into Account

@dmastin - Is there any update or news on the idea review? 🙂 Very big update for some core service desk need

JPaleschi

Participant

March 16, 2022

Reply to Tickets - User time per ticket

Thanks, Karsten! I'll have a look through the third party options now!

Solved

JPaleschi on March 16, 2022

Tickets - User time per ticket

Is there any way to have the ability to log time spent working on a ticket? For bespoke development work this is an absolute must for billable work solutions on tickets - and for our support service teams it is a major KPI to see how long ticket read more

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5 upvotes

4 Replies

JPaleschi

Participant

March 16, 2022

Reply to TIME TRACKING OF TICKETS

This seems like an absolute no brainer for both billing functionality and for Service level performance monitoring. Absolutely love to see this ...read more

JPaleschi

Participant

March 15, 2022

Reply to Split Tickets in separate Tickets

This would be absolutely incredible to have as a feature. Our team is struggling with clients not creating new email tickets and reopening old ones, ...read more

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