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JPaleschi
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Member since ‎Feb 10, 2022
  • solutions
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  • Replies
    1
  • Upvotes Given
    14
  • Upvotes Received
    5
  • Ideas
    1

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Jay Paleschi

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Participant
July 08, 2022
Any ideas on an update on the status of this one @dmastin ? 🙂
JPaleschi on April 07, 2022
We use multiple resolution types as a business depending on whether a support ticket is internal facing, client facing or third party facing. We utilise the service pipeline for our businesses technical support team. With our customer satisf read more
1 upvote
0 Reply
Participant
April 06, 2022
@dmastin - Is there any update or news on the idea review? 🙂 Very big update for some core service desk need
Participant
March 16, 2022
Thanks, Karsten! I'll have a look through the third party options now!
Solved
JPaleschi on March 16, 2022
Is there any way to have the ability to log time spent working on a ticket? For bespoke development work this is an absolute must for billable work solutions on tickets - and for our support service teams it is a major KPI to see how long ticket read more
4 upvotes
3 Replies
Participant
March 16, 2022
This seems like an absolute no brainer for both billing functionality and for Service level performance monitoring. Absolutely love to see this ...read more
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