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tilly
HubSpot Product Team
HubSpot Product Team
Member since ‎Jan 27, 2017
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  • solutions
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  • Replies
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  • Upvotes Given
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  • Upvotes Received
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Tilly Barnett

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romi on July 20, 2022
Add regions to languages
Ability to add regions as well as languages to the Knowledge Base, i.e. Australia, UK, NZ, etc
Reply Idea Knowledge Base
57 upvotes
27 Replies
tilly
HubSpot Product Team
November 15, 2023
Hi all! I've consolidated a handful of related ideas about an expanded list of supported languages for multi-language knowledge articles. Please cont...read more
Brycelbrewer on March 20, 2020
Knowledge Base Article - Multiple Categories
It would be very useful to have the same article appear in different categories. I'm sure several use cases exist and many (if not most) users would find benefit from this. I have two simple use cases that we would benefit from but I'm sure that t read more
Reply Idea Knowledge Base
178 upvotes
60 Replies
tilly
HubSpot Product Team
September 14, 2023
Hi @AjayPatel24 ! Thank you for the tag 😀 The feedback on categories is absolutely on our radar, appreciate the follow-up, always helpful to know...read more
Brycelbrewer on March 20, 2020
Knowledge Base Article - Multiple Categories
It would be very useful to have the same article appear in different categories. I'm sure several use cases exist and many (if not most) users would find benefit from this. I have two simple use cases that we would benefit from but I'm sure that t read more
Reply Idea Knowledge Base
178 upvotes
60 Replies
tilly
HubSpot Product Team
September 14, 2023
Hi @AjayPatel24 ! Thank you for the tag 😀 The feedback on categories is absolutely on our radar, appreciate the follow-up, always helpful to know...read more
Brandonbaker on September 17, 2018
Multiple Knowledge Bases
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
Reply Idea Knowledge Base
764 upvotes
214 Replies
tilly
HubSpot Product Team
April 21, 2023
Thank you so much for all of your feedback on this idea. It is now possible for all Service Hub Enterprise accounts to host multiple knowledge...read more
Snaedis on September 07, 2020
More flexible knowledge base design and layout, including custom HTML/CSS
There have been a number of different posts in the Community which are about the same core need (customizing the styling of the knowledge base), but many have been marked as "solved" or "delivered" because of options that get you part-way there. I'm read more
Reply Idea Knowledge Base layout styling Template Design Templates
1006 upvotes
196 Replies
tilly
HubSpot Product Team
March 31, 2023
Hi all! I want to thank everyone for continuing to comment on this idea. We have read every comment, and the details shared here have all been so, so...read more
Brandonbaker on September 17, 2018
Multiple Knowledge Bases
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
Reply Idea Knowledge Base
764 upvotes
214 Replies
tilly
HubSpot Product Team
April 21, 2023
Thank you so much for all of your feedback on this idea. It is now possible for all Service Hub Enterprise accounts to host multiple knowledge...read more
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