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tilly
HubSpot Product Team
Member since ‎Jan 27, 2017
  • solutions
    3
  • Replies
    17
  • Upvotes Given
    131
  • Upvotes Received
    657
  • Ideas
    3

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Natalie Barnett

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Activity

romi on July 20, 2022
Ability to add regions as well as languages to the Knowledge Base, i.e. Australia, UK, NZ, etc
58 upvotes
28 Replies
HubSpot Product Team
November 15, 2023
Hi all! I've consolidated a handful of related ideas about an expanded list of supported languages for multi-language knowledge articles. Please cont...read more
Brycelbrewer on March 20, 2020
It would be very useful to have the same article appear in different categories. I'm sure several use cases exist and many (if not most) users would find benefit from this. I have two simple use cases that we would benefit from but I'm sure that t read more
184 upvotes
61 Replies
HubSpot Product Team
September 14, 2023
Hi @AjayPatel24 ! Thank you for the tag 😀 The feedback on categories is absolutely on our radar, appreciate the follow-up, always helpful to know...read more
Brycelbrewer on March 20, 2020
It would be very useful to have the same article appear in different categories. I'm sure several use cases exist and many (if not most) users would find benefit from this. I have two simple use cases that we would benefit from but I'm sure that t read more
184 upvotes
61 Replies
HubSpot Product Team
September 14, 2023
Hi @AjayPatel24 ! Thank you for the tag 😀 The feedback on categories is absolutely on our radar, appreciate the follow-up, always helpful to know...read more
Brandonbaker on September 17, 2018
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
765 upvotes
214 Replies
HubSpot Product Team
April 21, 2023
Thank you so much for all of your feedback on this idea. It is now possible for all Service Hub Enterprise accounts to host multiple knowledge...read more
Snaedis on September 07, 2020
There have been a number of different posts in the Community which are about the same core need (customizing the styling of the knowledge base), but many have been marked as "solved" or "delivered" because of options that get you part-way there. I'm read more
HubSpot Product Team
March 31, 2023
Hi all! I want to thank everyone for continuing to comment on this idea. We have read every comment, and the details shared here have all been so, so...read more
Brandonbaker on September 17, 2018
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
765 upvotes
214 Replies
HubSpot Product Team
April 21, 2023
Thank you so much for all of your feedback on this idea. It is now possible for all Service Hub Enterprise accounts to host multiple knowledge...read more
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