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tilly
HubSpot Product Team
Member since ‎Jan 27, 2017
  • solutions
    3
  • Replies
    17
  • Upvotes Given
    130
  • Upvotes Received
    409
  • Ideas
    3

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Tilly Barnett

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Activity

Brandonbaker on September 17, 2018
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
724 upvotes
195 Replies
HubSpot Product Team
July 12, 2022
Hi all! I want to thank everyone for continuing to comment on this idea. I have read every comment, and the context shared here has been so, so help...read more
FCadiou on November 04, 2021
Hello Gathering tickets at a company level is a must have. I mean if i have several customers part of the same company, they need to be able to see all the tickets. Not only those created by themselves Thanks read more
24 upvotes
10 Replies
HubSpot Product Team
March 28, 2022
Thank you all so much for the feedback! We have a new "Ticket Permissions" option that allows end-users to see all tickets from their company in the...read more
atma on June 16, 2018
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
461 upvotes
221 Replies
HubSpot Product Team
March 07, 2022
All Service Hub Professional and Enterprise accounts now have access to the new customer portal tool. Read more about how to set it up in this artic...read more
simonsmith on January 26, 2018
Currently, there is no Conversations API. This makes it difficult to add functionality that we've built for other HubSpot components. Specifically, I'm looking to pull all messages from HubSpot, track how many we get each day, and classify them by t read more
153 upvotes
38 Replies
HubSpot Product Team
November 03, 2021
Hi all! I’m Tilly, a PM on our Service Hub team. Thank you all for taking the time to support this idea and share your feedback. This idea is now in ...read more
atma on June 16, 2018
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
461 upvotes
221 Replies
HubSpot Product Team
March 07, 2022
All Service Hub Professional and Enterprise accounts now have access to the new customer portal tool. Read more about how to set it up in this artic...read more
atma on June 16, 2018
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
461 upvotes
221 Replies
HubSpot Product Team
March 07, 2022
All Service Hub Professional and Enterprise accounts now have access to the new customer portal tool. Read more about how to set it up in this artic...read more
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