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tilly
HubSpot Product Team
Member since ‎Jan 27, 2017
  • solutions
    3
  • Replies
    17
  • Upvotes Given
    129
  • Upvotes Received
    327
  • Ideas
    3

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Tilly Barnett

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Activity

FCadiou on November 04, 2021
Hello Gathering tickets at a company level is a must have. I mean if i have several customers part of the same company, they need to be able to see all the tickets. Not only those created by themselves Thanks read more
15 upvotes
9 Replies
Participant
April 04, 2022 08:19
Also - Will your team please consider adding a field that specifies what contact submitted the ticket? This would allow customer portal users to see ...read more
atma on June 16, 2018
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
459 upvotes
221 Replies
Participant
March 17, 2022 11:52
100% agree on the permissions. It can be as simple as All or Just their own, but it needs to be on the user level not the company.
simonsmith on January 26, 2018
Currently, there is no Conversations API. This makes it difficult to add functionality that we've built for other HubSpot components. Specifically, I'm looking to pull all messages from HubSpot, track how many we get each day, and classify them by t read more
146 upvotes
37 Replies
Contributor
April 01, 2022 06:07
Will this API allow Whatsapp integration to the conversations inbox?
atma on June 16, 2018
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
459 upvotes
221 Replies
Participant
March 17, 2022 11:52
100% agree on the permissions. It can be as simple as All or Just their own, but it needs to be on the user level not the company.
atma on June 16, 2018
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
459 upvotes
221 Replies
Participant
March 17, 2022 11:52
100% agree on the permissions. It can be as simple as All or Just their own, but it needs to be on the user level not the company.
amchartman on November 09, 2018
I have seen several merged chats suggesting that people leave their email so companies can follow up. I understand this idea was delivered, and a prompt to leave an email was added to the chat feature. However, I am wondering if we can add a mandato read more
106 upvotes
132 Replies
Member
April 14, 2022 07:30
You can achieve this result by creating a chatflow from scratch, rather than using the out-of-the-box "Live Chat" chatflow. The "Live Chat" chatflo...read more
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