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CX_Mostafa
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CX_Mostafa en Abril 13, 2022
Post CSAT survey associated with Ticket owner
Current Behavior: Only CES survey is posted survey can be associated with ticket owner although it's not doable for CSAT Desired behavior: need to make CSAT survey posted after each transaction (ticket from pipeline) and to be associated with Leer más
Responder Idea Feedback Surveys
1 Me gusta
1 Respuestas
callie en Febrero 18, 2022
Show Ticket owner on Feedback Survey report
Support confirmed that there isn't a way to associate a ticket record with a survey in reports, as surveys are specifically only associable with contacts - it isn't possible to build the report where the ticket owner would come out w Leer más
Responder Idea Feedback Surveys Tickets
24 Me gusta
5 Respuestas
CX_Mostafa
Participante
Abril 13, 2022
i second callie for this idea especially for CSAT survey it's only associated with contact owner although we need to be associated with ticket ow...Leer más
petersherlock93 en Enero 22, 2021
Sort CES, CSAT performance by ticket assigned. Please make CES/CSAT sortable by ticket owner.
Who is the feature for? Service hub users. What is their goal ? To track the indivdiual performance of service team users, sortable by team, or individual team performance. What value will this add? We have different service offer Leer más
Responder Idea Feedback Surveys
20 Me gusta
9 Respuestas
CX_Mostafa
Participante
Abril 03, 2022
I vote for this idea as we need it urgently
Resuelta
CX_Mostafa en Febrero 03, 2022
Customer Survey
i have created a custom survey (CSAT + Open feedback) and the trigger of this survey is when a ticket is solved however after checking the below article in KB found it trigger on the contact level so customer will be surveyed once and I can't enable Leer más
Responder Conversación Enterprise
0 Me gusta
2 Respuestas
CX_Mostafa
Participante
Febrero 08, 2022
Hi Mia, I really appreciate your feedback and provided solution, thank you may I ask you another question, as I notice when testing that ...Leer más
Resuelta
CX_Mostafa en Febrero 03, 2022
Customer Survey
i have created a custom survey (CSAT + Open feedback) and the trigger of this survey is when a ticket is solved however after checking the below article in KB found it trigger on the contact level so customer will be surveyed once and I can't enable Leer más
Responder Conversación Enterprise
0 Me gusta
2 Respuestas
CX_Mostafa
Participante
Febrero 08, 2022
Hi Mia, I really appreciate your feedback and provided solution, thank you may I ask you another question, as I notice when testing that ...Leer más
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