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CX_Mostafa
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Member since ‎Feb 3, 2022
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Mostafa Zaki

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CX_Mostafa on April 13, 2022
Post CSAT survey associated with Ticket owner
Current Behavior: Only CES survey is posted survey can be associated with ticket owner although it's not doable for CSAT Desired behavior: need to make CSAT survey posted after each transaction (ticket from pipeline) and to be associated with read more
Reply Idea Feedback Surveys
1 upvote
1 Reply
callie on February 18, 2022
Show Ticket owner on Feedback Survey report
Support confirmed that there isn't a way to associate a ticket record with a survey in reports, as surveys are specifically only associable with contacts - it isn't possible to build the report where the ticket owner would come out w read more
Reply Idea Feedback Surveys Tickets
18 upvotes
5 Replies
CX_Mostafa
Participant
April 13, 2022
i second callie for this idea especially for CSAT survey it's only associated with contact owner although we need to be associated with ticket ow...read more
petersherlock93 on January 22, 2021
Sort CES, CSAT performance by ticket assigned. Please make CES/CSAT sortable by ticket owner.
Who is the feature for? Service hub users. What is their goal ? To track the indivdiual performance of service team users, sortable by team, or individual team performance. What value will this add? We have different service offer read more
Reply Idea Feedback Surveys
15 upvotes
7 Replies
CX_Mostafa
Participant
April 03, 2022
I vote for this idea as we need it urgently
Solved
CX_Mostafa on February 03, 2022
Customer Survey
i have created a custom survey (CSAT + Open feedback) and the trigger of this survey is when a ticket is solved however after checking the below article in KB found it trigger on the contact level so customer will be surveyed once and I can't enable read more
Reply Discussion Enterprise
0 upvote
2 Replies
CX_Mostafa
Participant
February 08, 2022
Hi Mia, I really appreciate your feedback and provided solution, thank you may I ask you another question, as I notice when testing that ...read more
Solved
CX_Mostafa on February 03, 2022
Customer Survey
i have created a custom survey (CSAT + Open feedback) and the trigger of this survey is when a ticket is solved however after checking the below article in KB found it trigger on the contact level so customer will be surveyed once and I can't enable read more
Reply Discussion Enterprise
0 upvote
2 Replies
CX_Mostafa
Participant
February 08, 2022
Hi Mia, I really appreciate your feedback and provided solution, thank you may I ask you another question, as I notice when testing that ...read more
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