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CX_Mostafa
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Member since ‎Feb 3, 2022
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Mostafa Zaki

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CX_Mostafa on April 13, 2022
Post CSAT survey associated with Ticket owner
Current Behavior: Only CES survey is posted survey can be associated with ticket owner although it's not doable for CSAT Desired behavior: need to make CSAT survey posted after each transaction (ticket from pipeline) and to be associated with read more
Reply Idea Feedback Surveys
1 upvote
1 Reply
CX_Mostafa
Participant
April 13, 2022
Reply to Show Ticket owner on Feedback Survey report
i second callie for this idea especially for CSAT survey it's only associated with contact owner although we need to be associated with ticket ow...read more
CX_Mostafa
Participant
April 03, 2022
Reply to Sort CES, CSAT performance by ticket assigned. Please make CES/CSAT sortable by ticket owner.
I vote for this idea as we need it urgently
CX_Mostafa
Participant
February 08, 2022
Reply to Customer Survey
Hi Mia, I really appreciate your feedback and provided solution, thank you may I ask you another question, as I notice when testing that ...read more
Solved
CX_Mostafa on February 03, 2022
Customer Survey
i have created a custom survey (CSAT + Open feedback) and the trigger of this survey is when a ticket is solved however after checking the below article in KB found it trigger on the contact level so customer will be surveyed once and I can't enable read more
Reply Discussion Enterprise
0 upvote
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