I would like the ability to write an internal note and mention/tag a colleague in the conversations inbox. I see that you can "add note" to the user contact info who is emailing but this is in a different space.
As a customer success manager, read more
It would be SUPER helpful for my team if we had to ability to create tasks without due dates. There are simply some tasks that while they need to be created to make sure they are in a queue, are not important enough to assign a due date. Does a read more
I created some queues for my tasks to organize the tasks. Sometimes I need to pass a task to someone else to complete. It would be great to have the ability to share queues, so shared tasks in a queue would already appear in the correct queue for read more
It would be great if there was an option to use conversation properties for workflow triggers. Specifically, if we could have "chat agent" as an option so we could create workflows to assign tasks or send emails to the internal team managing liv read more