laurabren

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Laura Brennan

I'm a HubSpot nerd (6 years strong and building) who dreams in workflows. After many years in the B2B world, I just made the switch to consumer-facing and am loving life on this side of the equation! We're a brand of premium tennis and athletic clubs in the US and Canada.

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laurabren on Março 20, 2024

Rolling Workflow Enrollment or Delay Settings [API Call Timeout]

We use lots of Custom Code Actions that utilize our API. When a workflow enrolls a large number of records (either upon turning on, or after some sort of mass update), those records will all hit the API call at the same time, and the CCA will fail ( Leia mais

Responder Idéia Workflows

0 avaliações positivas

0 Respostas

CSaute on Fevereiro 27, 2023

Add COUNT and COUNTIF functions in datasets reporting

It would be super helpful to have an equivalent of COUNT and COUNTIF functions in the dataset part of reporting because it would allow to calculate retention rate or conversion rates and display it in dashboards. Ex : I'd like to be able to do Leia mais

Responder Idéia Dashboards & Reports

30 avaliações positivas

3 Respostas

laurabren

Colaborador(a)

Março 20, 2024

+1! This needs to be in the custom formula builder in 1) datasets 2) custom properties within reports 3) custom equations in the calculated property ...Leia mais

Mamscarlett on Novembro 12, 2020

Priority level for meeting link avaibility

Hi, It would be great to create differents levels of priority for meeting links availability. For example : we have a team of 3 people to be booked for meeting, in round robin. In order to offer more availability we added a 3 people team as a ba Leia mais

Responder Idéia Meetings

56 avaliações positivas

26 Respostas

laurabren

Colaborador(a)

Março 14, 2024

+1! The name for the setting " prioritize contact owner " is a misnomer because it implies that other calendars are still an option when enabled....Leia mais

Nicole_YCharts on Setembro 23, 2020

Meeting Link with "Backup" Calendar if Primary Team Member is Fully Booked

There should be a version of the Round Robin meeting link where you have the option of turning team members to "primary" or "secondary." This way, a "secondary" team member's calendar will only become available when the "primary" team member's c Leia mais

Responder Idéia Meetings

5 avaliações positivas

3 Respostas

laurabren

Colaborador(a)

Março 14, 2024

+1! The name for this setting, " prioritize contact owner ," is a misnomer because it implies that other calendars are still an option. It should rea...Leia mais

Mamscarlett on Novembro 12, 2020

Priority level for meeting link avaibility

Responder Idéia Meetings

56 avaliações positivas

26 Respostas

laurabren

Colaborador(a)

Março 14, 2024

+1! The name for the setting " prioritize contact owner " is a misnomer because it implies that other calendars are still an option when enabled....Leia mais

Solucionado

JSzojka on Agosto 04, 2022

Tickets Vs Conversations? How do you handle your customer service?

Hey everyone! Right now I have some customer service reps who prefer the Service > Tickets page over the Conversations > Inbox page for handling customer service tickets. However, I do find the Conversation > Inbox page does sometimes h Leia mais

Responder Discussão

1 avaliações positivas

16 Respostas

laurabren

Colaborador(a)

Março 13, 2024

Hi @smerrow , thanks for posting an update! I just watched the video overview and had a clarifying question. The KB article mentions that ticket...Leia mais

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