laurabren

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Upvotes Given
141
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Laura Brennan

I'm a HubSpot nerd (6 years strong and building) who dreams in workflows. After many years in the B2B world, I just made the switch to consumer-facing and am loving life on this side of the equation! We're a brand of premium tennis and athletic clubs in the US and Canada.

Activity

laurabren on March 20, 2024

Rolling Workflow Enrollment or Delay Settings [API Call Timeout]

We use lots of Custom Code Actions that utilize our API. When a workflow enrolls a large number of records (either upon turning on, or after some sort of mass update), those records will all hit the API call at the same time, and the CCA will fail ( read more

Reply Idea Workflows

0 upvote

0 Reply

CSaute on February 27, 2023

Add COUNT and COUNTIF functions in datasets reporting

It would be super helpful to have an equivalent of COUNT and COUNTIF functions in the dataset part of reporting because it would allow to calculate retention rate or conversion rates and display it in dashboards. Ex : I'd like to be able to do read more

Reply Idea Dashboards & Reports

30 upvotes

3 Replies

laurabren

Contributor

March 20, 2024

+1! This needs to be in the custom formula builder in 1) datasets 2) custom properties within reports 3) custom equations in the calculated property ...read more

Mamscarlett on November 12, 2020

Priority level for meeting link avaibility

Hi, It would be great to create differents levels of priority for meeting links availability. For example : we have a team of 3 people to be booked for meeting, in round robin. In order to offer more availability we added a 3 people team as a ba read more

Reply Idea Meetings

56 upvotes

26 Replies

laurabren

Contributor

March 14, 2024

+1! The name for the setting " prioritize contact owner " is a misnomer because it implies that other calendars are still an option when enabled....read more

Nicole_YCharts on September 23, 2020

Meeting Link with "Backup" Calendar if Primary Team Member is Fully Booked

There should be a version of the Round Robin meeting link where you have the option of turning team members to "primary" or "secondary." This way, a "secondary" team member's calendar will only become available when the "primary" team member's c read more

Reply Idea Meetings

5 upvotes

3 Replies

laurabren

Contributor

March 14, 2024

+1! The name for this setting, " prioritize contact owner ," is a misnomer because it implies that other calendars are still an option. It should rea...read more

Mamscarlett on November 12, 2020

Priority level for meeting link avaibility

Reply Idea Meetings

56 upvotes

26 Replies

laurabren

Contributor

March 14, 2024

+1! The name for the setting " prioritize contact owner " is a misnomer because it implies that other calendars are still an option when enabled....read more

Solved

JSzojka on August 04, 2022

Tickets Vs Conversations? How do you handle your customer service?

Hey everyone! Right now I have some customer service reps who prefer the Service > Tickets page over the Conversations > Inbox page for handling customer service tickets. However, I do find the Conversation > Inbox page does sometimes h read more

Reply Discussion

1 upvote

16 Replies

laurabren

Contributor

March 13, 2024

Hi @smerrow , thanks for posting an update! I just watched the video overview and had a clarifying question. The KB article mentions that ticket...read more

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