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laurabren
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Member since ‎Feb 1, 2022
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  • Replies
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  • Upvotes Given
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  • Ideas
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Laura Brennan

I'm a HubSpot nerd (6 years strong and building) who dreams in workflows. After many years in the B2B world, I just made the switch to consumer-facing and am loving life on this side of the equation! We're a brand of premium tennis and athletic clubs in the US and Canada.

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laurabren
Contributor
May 13, 2025
Reply to Unify Inbox/Help Desk Comments and Ticket Notes
@rsail Clarifying question for you, if I could! Can you confirm if the notes in this beta work the same way as notes throughout the platform? And ...read more
laurabren
Contributor
March 19, 2025
Reply to History on Meeting Outcome
So strange that outcome changes do not appear in meeting edit history. This would save us so much time troubleshooting!
laurabren
Contributor
March 04, 2025
Reply to Please change something so all merges won't be unenrolled from workflows
This is actually shocking..... it appears that every single chat conversation (that collects information) creates, and then immediately merges, a fal...read more
laurabren
Contributor
January 28, 2025
Reply to Add NPS Scores to Dashboards
If anyone has Ops Hub, you can also do this with calulated properties in reports. I had to figure this out because we wanted to segment score by loca...read more
laurabren on December 09, 2024
Improve user deactivation flow - assigned assets (tasks)
We have a large number of users with frequent turnover, so we're often deactivating users. Because we cannot filter incomplete tasks by deactivated users only, we have modified our process to delete, complete, or reassign any assigned incomplete read more
Reply Idea Account Settings Tasks Users & Teams & Permissions
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laurabren
Contributor
December 09, 2024
Reply to Manage Deactivated Users + Assigned Contacts
Major upvote! I would also like to be able to filter assigned assets (contacts, tasks, etc.) by the status of the assigned user. If this isn't done ...read more
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