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VADo
Participant | Diamond Partner
Participant | Diamond Partner
Member since ‎Jan 31, 2022
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  • solutions
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  • Replies
    2
  • Upvotes Given
    26
  • Upvotes Received
    14
  • Ideas
    6

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Activity

VADo on October 28, 2024
Automatically delete contact and company when conversation is marked as spam
Currently, it is not possible to prohibit creation or automate the deletion of the contact and associated company, after a conversation is marked as spam. I've tried to trigger a deletion of contacts and companies through a custom property called read more
Reply Idea Workflows
2 upvotes
1 Reply
VADo on June 10, 2024
Live chat shows wrong profile of live agent
The system is not responsive. Whenever a chat agent is available but another chat agent reacts to the message first, the wrong profile is shown in the chat. For example: person A is available for live chatting and receives a message in the post read more
Reply Idea Live Chat & Bots
0 upvote
0 Reply
VADo on June 10, 2024
Livetime Availability of Chat Agent in live chat
Currently the functions of the live chat are very limited. In our case we cannot use the chat bot as is. The availiability of a live support agent does not update itself when he or she closes HubSpot. Instead the switch must always be turned o read more
Reply Idea Live Chat & Bots
4 upvotes
1 Reply
VADo on June 10, 2024
Creating an alias for live chat after switching from a chat bot
It is possible to create an alias in the live chat only version. However it is not possible to use an alias in the live chat when you are using the combination of a chat bot and a live chat. As a result you have to give out your colle read more
Reply Idea Live Chat & Bots
6 upvotes
0 Reply
VADo
Participant | Diamond Partner
June 10, 2024
Reply to Can a bot end action be to go into a live chat?
As mentioned before by Tim, it is possible to switch to the live chat. However you do not have the option to use an alias as the live chat support...read more
VADo
Participant | Diamond Partner
January 30, 2024
Reply to Export Playbook from company or contact profile
we've also started using playbooks and I'm agreeing with all the comments here! The feature to download or export playbooks is essential. How can we ...read more
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