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VADo
Participant | Platinum Partner
Member since ‎Jan 31, 2022
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  • Upvotes Given
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VADo on June 10, 2024
The system is not responsive. Whenever a chat agent is available but another chat agent reacts to the message first, the wrong profile is shown in the chat. For example: person A is available for live chatting and receives a message in the post read more
0 upvote
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VADo on June 10, 2024
Currently the functions of the live chat are very limited. In our case we cannot use the chat bot as is. The availiability of a live support agent does not update itself when he or she closes HubSpot. Instead the switch must always be turned o read more
1 upvote
0 Reply
VADo on June 10, 2024
It is possible to create an alias in the live chat only version. However it is not possible to use an alias in the live chat when you are using the combination of a chat bot and a live chat. As a result you have to give out your colle read more
2 upvotes
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A-Hubs23 on March 30, 2020
I am new to creating chat flows and bots, and it seems like it would be possible to have a bot get to a certain point, and then ask the question, would you like to speak to a live specialist, and then have it go into the normal chat. Would anyone kn read more
1 upvote
5 Replies
Participant | Platinum Partner
June 10, 2024
As mentioned before by Tim, it is possible to switch to the live chat. However you do not have the option to use an alias as the live chat support...read more
JJonesSheHer on March 24, 2021
Playbooks need to be able to be donwloadable or exportable from the contact or company's profile so that all of the notes and information is retained when extracted from HubSpot.
71 upvotes
18 Replies
Participant | Platinum Partner
January 30, 2024
we've also started using playbooks and I'm agreeing with all the comments here! The feature to download or export playbooks is essential. How can we ...read more
GBcutler on February 16, 2021
We are starting to use Playbooks for sales and customer success purposes. It would be great to be able to create reports for the number of times they are used, and also by play book. Currently Playbook activity is not identifiable as a reportabl read more
217 upvotes
56 Replies
Participant | Platinum Partner
January 25, 2024
Totally agree! 1. Playbooks should become part of the report data to evaluate answers. 2. There must be a filter to showcase contacts with a logged ...read more
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