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RBarfred
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Rasmus Barfred

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RBarfred on February 08, 2022
Ability to see if a contact has more than 1 open ("new", "waiting on contact" or "waiting on us")
If it was possible to see if a contact has more than 1 ticket open at any given time we would use this too. - Set tickets as High-Priority - Merge tickets This was a basic feature in Zendesk Support that we recently transitioned from.
Reply Idea Contacts & Companies Tickets
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rstober on December 11, 2019
Bulk Ticket Merge
We would really like to have the ability to bulk merge Tickets (although this may be helpful for Contacts and Organizations too) We often have people who bombard us whenever they have an issue being resolved. This means that they may submit a read more
Reply Idea Tickets
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RBarfred
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January 30, 2022
Echo this thread Very basic feature in a customer service platform. Right now our customers get a really bad experience as we can't avoid (in prac...read more
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