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nattu
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Member since ‎Jan 25, 2022
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Nattudurai Nachimuthu

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NatHiggins on February 09, 2021
Associate New Conversation to Existing Ticket within the Inbox
Our clients often send emails about existing issues but email us via a new email thread. This means that the new Conversation in the Inbox is not associated with the existing Ticket in which the issue is being discussed internally. Right now, read more
Reply Idea Conversations
254 upvotes
75 Replies
nattu
Member
July 08, 2023
This feature is very helpful for our needs and saves time for our CS team
NatHiggins on February 09, 2021
Associate New Conversation to Existing Ticket within the Inbox
Our clients often send emails about existing issues but email us via a new email thread. This means that the new Conversation in the Inbox is not associated with the existing Ticket in which the issue is being discussed internally. Right now, read more
Reply Idea Conversations
254 upvotes
75 Replies
nattu
Member
July 08, 2023
This feature is very helpful for our needs and saves time for our CS team
TMcAllister on February 11, 2022
Add Colors to Property Fields
My customer success team likes to use colors like green, yellow, and red to indicate the health of an account. It would be helpful if we could create properties that allow us to use colors as the label so we can see which accounts are in good health read more
Reply Idea Properties
46 upvotes
16 Replies
nattu
Member
April 21, 2022
We do need this feature to track health status of customers within a pipeline/tickets. We tried to use "Ticket Priority" field which has color codin...read more
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