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jonasnordberg
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Member since ‎Jan 24, 2022
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Jonas Nordberg

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basil on January 18, 2020
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
192 upvotes
42 Replies
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May 16, 2022 14:27
@dmastin
sd_elm on January 04, 2019
Our organization utilizes the auto create ticket for new email messages to help manage trends and reporting. While there are some canned reports for live chats, it is difficult to gleam WHY clients are chatting. To help rectify that, for now I have read more
101 upvotes
24 Replies
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April 06, 2022 02:19
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jonasnordberg on January 24, 2022
Hi! I'm trying to set up our support workflows and I'm currently stuck with getting our ticket pipeline visible in the Tickets-view in our conversation inbox. The customer is basically asked for the topic if they weren't able to self-serve and we read more
Community Manager
January 26, 2022 00:43
Hi @jonasnordberg Thank you for reaching out. I understand that it seems that the system automatically closes the ticket after it has...read more
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