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MGan
HubSpot Employee
HubSpot Employee
Member since ‎Jan 17, 2022
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  • Upvotes Given
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  • Upvotes Received
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Michelle Gan

Customer Support Specialist

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MGan on March 22, 2024
Group Subscription Types or have Sublevel options
Commenting on behalf of a customer! They would like the ability to set up a main subscription type or group types e.g. Marketing and then have a break down of different content type (e.g. blogs, events, etc.) within that. At the moment it is on read more
Reply Idea Marketing Emails
1 upvote
0 Reply
NataliaTorres on October 15, 2019
Better Tasks Filters
When I am looking tasks I can filter by state, title, type, date and the owner of the task but I can´t filter by the contact or deal thats is associated with the task and it`s makes difficult the work of my team, because we need to know if a contact read more
Reply Idea Tasks
187 upvotes
59 Replies
MGan
HubSpot Employee
February 27, 2024
Commenting on behalf of a customer - it would be useful to be able to filter tasks by other contact properties or Lead stages
YKunkel on June 23, 2022
Be Able to Use Snippets in the Knowledge Base
We often need to reuse text in our knowledge base articles. The snippet is not for code - the snippet might have text, graphics, links, tables, etc just like regular article content . The obvious benefit is that if something is changed in read more
Reply Idea Knowledge Base
2 upvotes
2 Replies
MGan
HubSpot Employee
January 30, 2024
Upvoting on behalf of a customer - they shared that zendesk has such a feature called "content blocks" and could be inserted intot he article.
AWillems on September 26, 2023
Multiple Unique Identifiers for HubSpot data sync to NetSuite
When we sync our company data from NetSuite to HubSpot many of the records will go into the list of error's as the company name is not unique. We would like to be able to select like in a sql database the unique parameters, so we can select company read more
Reply Idea Integrations
2 upvotes
1 Reply
MGan
HubSpot Employee
December 12, 2023
Upvoting and commenting on behalf of a customer with a similar request but for Intercom!
Oleg_Dubskiy on May 02, 2023
Automated subscription to WhatsApp
Unfortunately, HubSpot doesn't let you auto-subscribe contacts to WhatsApp communications. You have no direct access to the subscription type in workflows and you don't even see the subscription in the settings. The option you have is to go in read more
Reply Idea Account Settings Integrations Workflows
62 upvotes
26 Replies
MGan
HubSpot Employee
September 18, 2023
Commenting on behalf of a customer! +1
MGan on July 14, 2023
Show a "paid" status on the downloaded quote
Creating on behalf of a customer: Currently, after a quote has been paid the downloaded quote is not updated to reflect the "Paid" status. This contrasts the information stated on the Quote Details page HubSpot and quote link which can be confusi read more
Reply Idea Products and Quotes
1 upvote
0 Reply
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