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DylanMiller
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Dylan Miller

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jaynescarman on November 22, 2019
Autoresponder on conversations inbox
An autoresponder on the conversations inbox would be really helpful. Our customers use an email address to report issues. When an email comes in, our support team manually creates a ticket and that triggers an email to the customer to say we've Beitrag ansehen
Antworten Idee Conversations
280 Likes
69 Antworten
DylanMiller
Mitglied
April 12, 2024
@RPovolo the ticket status is just the stage, and so the workflow just says the trigger is "ticket status is 'new' (support pipeline)". The support...Beitrag ansehen
jaynescarman on November 22, 2019
Autoresponder on conversations inbox
An autoresponder on the conversations inbox would be really helpful. Our customers use an email address to report issues. When an email comes in, our support team manually creates a ticket and that triggers an email to the customer to say we've Beitrag ansehen
Antworten Idee Conversations
280 Likes
69 Antworten
DylanMiller
Mitglied
April 12, 2024
@RPovolo the ticket status is just the stage, and so the workflow just says the trigger is "ticket status is 'new' (support pipeline)". The support...Beitrag ansehen
hktango on Januar 11, 2021
Creating tasks from Conversation Inbox
Relaying a much needed feature to be back: In need for the ability to select "create task to follow up in X days" directly in the Conversation Inbox. Currently, this feature is only available in the Contact page and therefore is quite inconvenie Beitrag ansehen
Antworten Idee Conversations Tasks
127 Likes
38 Antworten
DylanMiller
Mitglied
Oktober 27, 2023
Why this isn't a feature or HOW nobody thought that this should just be a basic property in the inbox is beyond me. Please implement this.
jaynescarman on November 22, 2019
Autoresponder on conversations inbox
An autoresponder on the conversations inbox would be really helpful. Our customers use an email address to report issues. When an email comes in, our support team manually creates a ticket and that triggers an email to the customer to say we've Beitrag ansehen
Antworten Idee Conversations
280 Likes
69 Antworten
DylanMiller
Mitglied
April 12, 2024
@RPovolo the ticket status is just the stage, and so the workflow just says the trigger is "ticket status is 'new' (support pipeline)". The support...Beitrag ansehen
CPSCB on August 25, 2020
Automate Ticket Assignment Rotation
Use Case: Our support team rotates who handles incoming Conversations and Tickets. In the Conversation inbox, we can automate assignment round robin style to allow multiple agents to work a given inbox while ensuring no Conversations slip through Beitrag ansehen
Antworten Idee Tickets Workflows
34 Likes
12 Antworten
DylanMiller
Mitglied
August 21, 2022
Honestly it's completely insane to me that this isn't just a basic function of HubSpot. This is a very rudimentary feature of any other support desk....Beitrag ansehen
DylanMiller on Januar 24, 2022
Assign Ticket to First Responder
Hello, We previously used Freshdesk for our customer support. Freshdesk would automatically assign the ticket to whichever agent picked up the ticket and responded. This was a nice time saver, because even though it's only a click of a button an Beitrag ansehen
Antworten Idee Tickets
3 Likes
2 Antworten
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