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DylanMiller
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Member since ‎Jan 17, 2022
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Dylan Miller

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CPSCB on August 25, 2020
Use Case: Our support team rotates who handles incoming Conversations and Tickets. In the Conversation inbox, we can automate assignment round robin style to allow multiple agents to work a given inbox while ensuring no Conversations slip through read more
22 upvotes
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Member
August 21, 2022
Honestly it's completely insane to me that this isn't just a basic function of HubSpot. This is a very rudimentary feature of any other support desk....read more
DylanMiller on January 24, 2022
Hello, We previously used Freshdesk for our customer support. Freshdesk would automatically assign the ticket to whichever agent picked up the ticket and responded. This was a nice time saver, because even though it's only a click of a button an read more
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