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ARINTJEMA
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Alexis RINTJEMA

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PedroRodrigues on February 21, 2020
Service SLA and ITSM
How can I set deadlines automaticaly based on the creation date of a ticket depending on the ticket service type, priority, customer and schedule (Work days only). We need to provide our team visibility of our SLAs for each customer to guarantee read more
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ARINTJEMA
Participant
January 11, 2022
Hello, SLA management should not even be a topic of discussion around a ticketing tool. It's the basics and creating workflows is extremely complic...read more
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