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TDeiulis
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Member since ‎Jan 10, 2022
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Tom Deiulis

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liberworm on January 21, 2021
Internal/Private Knowledgebase access without adding users to contacts
We are increasing our use of HS and one thing we had the ability to do with our previous system was to create knowledgebase articles that were for internal users only. While you can do this in HS you have to create a list of users based off of exist read more
Reply Idea Knowledge Base Users & Teams & Permissions
28 upvotes
7 Replies
TDeiulis
Member
June 10, 2022
This feature is a must. We need something to help support team with tickets like we use Playbooks for the Sales team. Can you duplicate the Playbook ...read more
SFox12 on April 01, 2022
Filter by Association Label
We really need the ability to filter by association label outside of creating a list. If a company has more than 5 contacts associated, then currently we have to create a list and filter by company and association label to view the contacts with a s read more
Reply Idea Contacts & Companies
41 upvotes
17 Replies
TDeiulis
Member
May 05, 2022
I am looking for the same functionility. Our Sales and Success reps deal with specific contacts within Company's with many contacts. The ability to f...read more
sd_elm on January 04, 2019
Auto create ticket for chat conversations
Our organization utilizes the auto create ticket for new email messages to help manage trends and reporting. While there are some canned reports for live chats, it is difficult to gleam WHY clients are chatting. To help rectify that, for now I have read more
Reply Idea Conversations Tickets
121 upvotes
37 Replies
TDeiulis
Member
January 12, 2022
Just wanted to add support to this thread. We are just starting with HubSpot and see this as a critical feature to keep chatflows moving and in direc...read more
NatHiggins on February 09, 2021
Associate New Conversation to Existing Ticket within the Inbox
Our clients often send emails about existing issues but email us via a new email thread. This means that the new Conversation in the Inbox is not associated with the existing Ticket in which the issue is being discussed internally. Right now, read more
Reply Idea Conversations
148 upvotes
35 Replies
TDeiulis
Member
January 10, 2022
Just wanted to add support for this feature. Definitely needed.
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