Member since ‎Jan 7, 2022
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Manny Gallardo

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KateRobinson180 on June 24, 2022
Hi! We really want to use the hubspot chat feature, since most of our service sis on the Hubspot platform, but the current chat company we use (Comm100) allows our representatives to see what the customer is typing in real time before they send the read more
1 upvote
2 Replies
July 22, 2022
Bummer, this is the one reason that we continue to use Live Chat and not HS's chat feature. Seems like a standard that should need no discussion!
amchartman on November 09, 2018
I have seen several merged chats suggesting that people leave their email so companies can follow up. I understand this idea was delivered, and a prompt to leave an email was added to the chat feature. However, I am wondering if we can add a mandato read more
135 Replies
May 28, 2022
HS, any update on this? Forcing us to use a chat bot to get this information is not the way. We are migrating over from Live Chat but are finding more
sandorcser on February 02, 2022
Bell, popup and browser notification is switched on, Sound and Appearance play a sound when receiving new popup notification are checked, Chat and email conversations are checked all but nothing sound alert when coming in a new chat. The sound h read more
1 upvote
3 Replies
Community Manager
May 18, 2022
Hi @El_Gallo Thank your for reaching out! Could you follow the steps in my post just below? If you're still having issues, I would more
yvonnekloiber on November 23, 2018
I wish there the opportunity to show a different name in the live chat profile than the user name. For privacy reasons I don't want every website visitor to see my full name and would prefer using an alias or to show only the first name. This is read more
28 Replies
May 12, 2022
This should be a default feature, and I should have to choose if I wanted to display the names of users repling in the Live Chat after chat bot.
KevinFMTV on June 11, 2019
Having the ability to see breadcrumb trail of viewed pages in this and previous sessions IP Geo location device type - mobile, tablet, desktop browser type referral source / organic / ppc, social etc Are a few great ways to help the chat read more
8 Replies
July 20, 2022
JesRichards on July 20, 2017
As we are chatting with users on the site we should be able to see exactly what they are typing in real time. Tawk has this feature and we would gain the super valuable information from people typing something and then deleting it, then sending some read more
12 Replies
May 19, 2022
Salesforce had this feature as well. It may only offer an extra 30 seconds, but that 30 seconds can be so important to giving a prompt response.
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