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ADietz0
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Member since ‎Dec 22, 2021
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Anne Dietz

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natedame on February 10, 2021
It would be amazing to have task-based workflows! We have various things generating tasks - especially sequences. Task queues don't solve every problem - and many situations are more nuanced. As a result, tasks have become more cumbersome to m read more
145 upvotes
31 Replies
Member
August 12, 2022
I need this so I can set alerts when someone signs off on a task assigned to someone else
Brandonbaker on September 17, 2018
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
686 upvotes
187 Replies
Member
September 05, 2022
+1 for this idea. We've got multiple university partners and each needing their own knoweldge base based on the respective policies and procedures w...read more
ADietz0 on December 22, 2021
I'd like to be able to request attachments from customers in the Chatbot and add them as attachments to a ticket that is created in the Chatbot.
1 upvote
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