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NMcIntyre
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Member since ‎Dec 20, 2021
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Neil McIntyre

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NMcIntyre on August 02, 2023
My company has many incoming form types from different platforms. The platforms, such as facebook, use a wide variety of Properties in their submissions. At present, we react to these forms with automation that enrolls a contact 'on a form subm read more
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Member
May 01, 2023
Staff should definitely have some availability management. Maybe a tie in to the meeting scheduler? if there was a tick box 'remove me from allocatio...read more
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August 18, 2022
yes! inactivity timer as a condition on if/then action but also need if/then to be possible on the action where we assign it to an agent as nothing ...read more
NMcIntyre on July 07, 2022
I use Branch on a lot to implement logic (for each in the list, vary the actions with a different property to set). For example, a list of email addresses which will be found in a contact property, that should set a contact owner I would li read more
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NMcIntyre on July 07, 2022
I sometimes have contacts created which have a property of Email address which i need to match against a list of contact owners. At present, I must maintain a list of branch on email address actions, and assign contact owner manually within eac read more
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Member
July 07, 2022
This is exactly what i need. I think your title could be better, perhaps 'Clone actions to multiple places' When i am doing a bunch of actions in...read more
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