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M_tate
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Mitch Tate

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SamanthaA en Septiembre 04, 2020
Ability to exclude weekends or specific days from "time between" calculated properties
It would be excellent to have the ability to report on a "time between" calculated property that permits the exclusion of weekends or certain dates and times. For example, for the HubSpot default ticket property "Time to close," it would be ideal to Leer más
Responder Idea Contacts & Companies Dashboards & Reports Deals Tickets
285 Me gusta
61 Respuestas
M_tate
Miembro
Marzo 10, 2023
+1. The business hours are already set for each inbox which could drive the report calculations. Any update on this @hubspot or any workarounds? ...Leer más
M_tate en Junio 16, 2022
Report to track deflected conversations
We use a bot flow that prompts users to search our knowledge base. It'd be great to be able to see how many tickets are deflected (closed because the article answers the user's question) so we can understand the success of the flow. Open to workar Leer más
Responder Idea Conversations Dashboards & Reports Live Chat & Bots
2 Me gusta
0 Respuestas
M_tate en Junio 15, 2022
Additional live chat functionality
We've been transitioning over to live chat and have hit a few snags as we try to navigate a new way of supporting our customers. I wanted to share these suggestions as something to consider. 1. Show when another team member is in the conversation Leer más
Responder Idea Conversations
0 Me gusta
0 Respuestas
BradCarter en Julio 24, 2019
organise/arrange contacts on company record
I'd love to be able to arrange contacts on a company record in order of importance or relevance to the record. Sometimes we have more than 5-10 contacts associated with a company and it would be ideal to arrange them so that the top contacts relevan Leer más
Responder Idea Contacts & Companies
286 Me gusta
111 Respuestas
M_tate
Miembro
Abril 06, 2022
YES PLEASE! We'd like to show our main contacts at the top of the list and move the people we never or rarely need to contact to the bottom.
MEriksen en Noviembre 01, 2021
Snooze functionality
Hi! My team and I switched from Intercom to your solution some time ago, but we miss the "snooze" functionality for emails and chats. Is this something that you plan to implement in the future, or is it on the roadmap down the line? For Leer más
Responder Idea Account Settings Activity Feed
36 Me gusta
15 Respuestas
M_tate
Miembro
Marzo 28, 2022
NEED! How can you manage your own "Assigned to me" inbox effectively if this doesn't exclude conversations you've worked i.e sent a response to but a...Leer más
toricook en Diciembre 09, 2020
Create JIRA issues from within Conversations inbox and Chatflows
Would be great to have the ability to create JIRA issues on Conversations inbox and chat in HubSpot. Right now, conversations have a right sidebar where you can create tickets but not JIRA issues. There's a work-around to do this via workflows but w Leer más
Responder Idea Conversations Integrations
8 Me gusta
4 Respuestas
M_tate
Miembro
Marzo 23, 2022
Hey @toricook . This is exactly what we need too. Are you able to share the workflow you implemented here? I can't seem to figure it out. Thank you...Leer más
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