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M_tate
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Member since ‎Dec 16, 2021
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Mitch Tate

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SamanthaA on September 04, 2020
Ability to exclude weekends or specific days from "time between" calculated properties
It would be excellent to have the ability to report on a "time between" calculated property that permits the exclusion of weekends or certain dates and times. For example, for the HubSpot default ticket property "Time to close," it would be ideal to read more
Reply Idea Contacts & Companies Dashboards & Reports Deals Tickets
283 upvotes
61 Replies
M_tate
Member
March 10, 2023
+1. The business hours are already set for each inbox which could drive the report calculations. Any update on this @hubspot or any workarounds? ...read more
M_tate on June 16, 2022
Report to track deflected conversations
We use a bot flow that prompts users to search our knowledge base. It'd be great to be able to see how many tickets are deflected (closed because the article answers the user's question) so we can understand the success of the flow. Open to workar read more
Reply Idea Conversations Dashboards & Reports Live Chat & Bots
2 upvotes
0 Reply
M_tate on June 15, 2022
Additional live chat functionality
We've been transitioning over to live chat and have hit a few snags as we try to navigate a new way of supporting our customers. I wanted to share these suggestions as something to consider. 1. Show when another team member is in the conversation read more
Reply Idea Conversations
0 upvote
0 Reply
BradCarter on July 24, 2019
organise/arrange contacts on company record
I'd love to be able to arrange contacts on a company record in order of importance or relevance to the record. Sometimes we have more than 5-10 contacts associated with a company and it would be ideal to arrange them so that the top contacts relevan read more
Reply Idea Contacts & Companies
285 upvotes
110 Replies
M_tate
Member
April 06, 2022
YES PLEASE! We'd like to show our main contacts at the top of the list and move the people we never or rarely need to contact to the bottom.
MEriksen on November 01, 2021
Snooze functionality
Hi! My team and I switched from Intercom to your solution some time ago, but we miss the "snooze" functionality for emails and chats. Is this something that you plan to implement in the future, or is it on the roadmap down the line? For read more
Reply Idea Account Settings Activity Feed
36 upvotes
15 Replies
M_tate
Member
March 28, 2022
NEED! How can you manage your own "Assigned to me" inbox effectively if this doesn't exclude conversations you've worked i.e sent a response to but a...read more
toricook on December 09, 2020
Create JIRA issues from within Conversations inbox and Chatflows
Would be great to have the ability to create JIRA issues on Conversations inbox and chat in HubSpot. Right now, conversations have a right sidebar where you can create tickets but not JIRA issues. There's a work-around to do this via workflows but w read more
Reply Idea Conversations Integrations
8 upvotes
4 Replies
M_tate
Member
March 23, 2022
Hey @toricook . This is exactly what we need too. Are you able to share the workflow you implemented here? I can't seem to figure it out. Thank you...read more
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