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masullid
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Member since ‎Dec 15, 2021
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David Masulli

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masullid on August 25, 2022
We need a way to look at CSAT by agent. We have a post-chat CSAT set & want to be able to track overall happiness across our Support team (one of their KPIs). Currently Feedback Surveys are part of the custom report builder, but is missi read more
10 upvotes
2 Replies
FernandoElias on November 18, 2020
It'll be great to have this functionallity so we can have more powerful insights within HubSpot.
375 upvotes
85 Replies
Member
March 30, 2022
This is pretty critical! There are lots of use cases- conversion rates, churn % by reps, etc. Would love to be in a beta when this makes it our way. ...read more
toricook on October 27, 2020
Hi there, I work for a B2B SaaS startup and we recently purchased HubSpot Marketing Enterprise for the purpose of utilizing the Events API and Segment integration with HubSpot in order to see our product usage in HubSpot. As a B2B company, read more
Member
March 17, 2022
This is absolutely essential - one of the main reasons we have events in HubSpot is to assign a customer health score (& lead scoring). In t...read more
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