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OMcLean7
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Member since ‎Dec 12, 2021
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Oran McLean

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Benjamin_ on January 08, 2020
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated read more
196 upvotes
48 Replies
Member
October 11, 2023
Splitting tickets should be standard functionality - it's a basic requirement for most support teams to be able to do this. Really needs to be addre...read more
JoanneTapping on September 10, 2018
Whilst the Ticket system is useful, when you have 150-200 tickets in varying pipelines within ServiceHub can be confusing when searching for a particular ticket. It would be immensly valuable to include the Ticket ID to all subsequent emails fro read more
219 upvotes
70 Replies
Member
April 20, 2022
Definitely need this - (kind of surprised it's not already there) All of our previous systems had this functionality and customers are frustrated tha...read more
marniecrawford on June 05, 2019
Hi there! We'd love to be able to pull time of day reports and sort contacts by the time of day the lead was created. This would be beneficial on our end in order to know when the bulk of our leads are coming in and identify any trends. This would a read more
77 upvotes
18 Replies
Member
April 11, 2022
Any update on this? Is there something available?
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