When creating tickets in HubSpot, I'd like to be able to assign a secondary ticket owner to the ticket. I often find that resolving an open ticket can require multiple team members to action.

We would really like to have the ability to bulk merge Tickets (although this may be helpful for Contacts and Organizations too) We often have people who bombard us whenever they have an issue being resolved. This means that they may submit a read more

Adding the format painter tool (like in word) for the copy to make it same throughout the Email.

We would like the 'Tickets' dashboard (under Service) in HubSpot to auto-refresh. The servicedesk would like to see the most recent version of this overview at all times as multiple people work on these tickets.

A desktop outlook add-in for Mac (like what they have for PC) - is this in the works?