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asdfasedrftg
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Member since ‎Dec 8, 2021
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asdfasedrftg
Member
October 18, 2023
Reply to Possibility to make reports through “business hours”
Business hours are a standard feature in most systems' premium plans. Seeing how this has been ignored for two years shows clearly where Hubspot's pr...read more
asdfasedrftg
Member
October 18, 2023
Reply to Median as an option for statistics
We highly support this. For us the averages are skewed due to some outlier tickets that need a long time to be resolved.
asdfasedrftg
Member
October 18, 2023
Reply to Allow Moving Tickets to Different Pipelines Without Giving a User Full Access
The ability to collaborate with other departments was one of the reason we switched to hubspot. In support we get requests that should be handled by ...read more
asdfasedrftg on October 18, 2023
Attachments should be maintained on the article instead of file manager
Our support team provides articles with code snippets and downloadable PowerShell scripts and zip files. Currently those files have to be maintained in the file manager. This is problematic as there is no way to ensure everyone sticks to the sam read more
Reply Idea Knowledge Base
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asdfasedrftg on October 18, 2023
Keep formatting when pasting text from a Windows system
Our supporters provide many articles, containing PowerShell code. This code usually is copied from VsCode. When pasting text into the knowledge base editor with CTRL+V it creates a new line for each carriage return and for each new line characte read more
Reply Idea Knowledge Base
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asdfasedrftg
Member
October 18, 2023
Reply to Split Tickets in separate Tickets
Our customers often make additional requests within open tickets. To be able handle each request we strictly stick to one issue per ticket. Without a...read more
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