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LStern1
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Member since ‎Nov 27, 2021
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Lisa Stern

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ErickMartinez on February 09, 2023
Change conversation inbox automatically within a workflow
Hi, Let me try to explain what I am trying to do. I want to create a workflow based on conversations to enroll all tickets with a specific pipeline. The property that I want to change is the conversation Inbox. Unfortunately, the Inbox property read more
Reply Discussion Automation Conversations Inbox Hubspot API Operations Hub Workflow
5 upvotes
6 Replies
LStern1
Participant
February 01, 2024
I would also like this functionality! Here's my use case: I would love the ability to 'snooze' a conversation to pop back up at a designated date and...read more
LStern1 on July 13, 2023
Add option for users to share 'why' kb article was helpful or not helpful
It would be helpful to have contextual info when a user finds an article not helpful so we can better understand what about the article was not helpful. It would be nice to know if the steps were confusing, if the title was misleading and they click read more
Reply Idea Knowledge Base
1 upvote
0 Reply
LStern1 on March 28, 2022
Add more statuses to conversations
Is it on your road map to allow users to add an additional status to conversations other than Open and Closed? I’d like to be able to a) have a different category like Snoozed or Waiting and b) set a date and time at which the Snoozed conversation read more
Reply Idea Conversations
0 upvote
0 Reply
KarthikC on October 05, 2020
Template folders are not visible when you filter by a specific owner
Currently the only way to view template folders is "All" view. When switching to the "Owned by me" view, it only shows the templates, not folders. This makes it hard to keep templates organized. Please include folders I've created in the "Owned by m read more
Reply Idea Snippets & Templates
73 upvotes
19 Replies
LStern1
Participant
December 26, 2021
Plus one to this idea! Would love to be able to search for templates by Folder!
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