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FDo
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Membre depuis ‎nov. 25, 2021
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Florian Do

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FDo le Septembre 05, 2023
Have different options for sorting/ordering articles in Knowledge base
Currently Hubspot is sorting the new articles in the same category by chronological orders. The latest will be at the bottom of the list and the oldest will be at the top. And users don't have the option to re-order according to their will, except b Lire la suite
Répondre Idée Knowledge Base
3 Mentions J'aime
2 Réponses
FDo le Mars 17, 2022
Reopening tickets without reopening closed conversation
Hi guys, Hubspot recently made some changes to the synchronisation between tickets and conversations. Tickets now will have more interaction with conversations. Overall it's all good. However, there's something we find quite inconvenient: closed Lire la suite
Répondre Idée Conversations
8 Mentions J'aime
7 Réponses
FDo
Membre
Octobre 04, 2022
@GGilbert It's how Hubspot design the feature. To be honest, it's quite limited this feature and we cannot use it in a lot of cases. There are some...Lire la suite
FDo le Juillet 01, 2022
Improvements for Customer Portal
Hi guys, I really like the ideas of the Customer Portal and we're planning to implement it. But we think there's room for improvement: - From our customer's view, if the ticket has more than one conversation, they can only see one conversation o Lire la suite
Répondre Idée Tickets
2 Mentions J'aime
0 Réponse
FDo le Juillet 01, 2022
Surveys to be sent only once for each ticket
Hey guys, I notice that the option to re-survey is not perfect as it should be. If we choose to re-survey a contact, we will have risk sending a survey again whenever the ticket is reopened. This means that our customer will receive a survey again a Lire la suite
Répondre Idée Feedback Surveys
0 Mention J'aime
0 Réponse
FDo le Mars 17, 2022
Reopening tickets without reopening closed conversation
Hi guys, Hubspot recently made some changes to the synchronisation between tickets and conversations. Tickets now will have more interaction with conversations. Overall it's all good. However, there's something we find quite inconvenient: closed Lire la suite
Répondre Idée Conversations
8 Mentions J'aime
7 Réponses
FDo
Membre
Octobre 04, 2022
@GGilbert It's how Hubspot design the feature. To be honest, it's quite limited this feature and we cannot use it in a lot of cases. There are some...Lire la suite
FDo le Mars 17, 2022
Reopening tickets without reopening closed conversation
Hi guys, Hubspot recently made some changes to the synchronisation between tickets and conversations. Tickets now will have more interaction with conversations. Overall it's all good. However, there's something we find quite inconvenient: closed Lire la suite
Répondre Idée Conversations
8 Mentions J'aime
7 Réponses
FDo
Membre
Octobre 04, 2022
@GGilbert It's how Hubspot design the feature. To be honest, it's quite limited this feature and we cannot use it in a lot of cases. There are some...Lire la suite
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