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FDo
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Member since ‎Nov 25, 2021
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Florian Do

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FDo on September 05, 2023
Currently Hubspot is sorting the new articles in the same category by chronological orders. The latest will be at the bottom of the list and the oldest will be at the top. And users don't have the option to re-order according to their will, except b read more
4 upvotes
3 Replies
FDo on March 17, 2022
Hi guys, Hubspot recently made some changes to the synchronisation between tickets and conversations. Tickets now will have more interaction with conversations. Overall it's all good. However, there's something we find quite inconvenient: closed read more
8 upvotes
7 Replies
FDo
Member
October 04, 2022
@GGilbert It's how Hubspot design the feature. To be honest, it's quite limited this feature and we cannot use it in a lot of cases. There are some...read more
FDo on July 01, 2022
Hi guys, I really like the ideas of the Customer Portal and we're planning to implement it. But we think there's room for improvement: - From our customer's view, if the ticket has more than one conversation, they can only see one conversation o read more
2 upvotes
0 Reply
FDo on July 01, 2022
Hey guys, I notice that the option to re-survey is not perfect as it should be. If we choose to re-survey a contact, we will have risk sending a survey again whenever the ticket is reopened. This means that our customer will receive a survey again a read more
0 upvote
0 Reply
FDo on March 17, 2022
Hi guys, Hubspot recently made some changes to the synchronisation between tickets and conversations. Tickets now will have more interaction with conversations. Overall it's all good. However, there's something we find quite inconvenient: closed read more
8 upvotes
7 Replies
FDo
Member
October 04, 2022
@GGilbert It's how Hubspot design the feature. To be honest, it's quite limited this feature and we cannot use it in a lot of cases. There are some...read more
FDo on March 17, 2022
Hi guys, Hubspot recently made some changes to the synchronisation between tickets and conversations. Tickets now will have more interaction with conversations. Overall it's all good. However, there's something we find quite inconvenient: closed read more
8 upvotes
7 Replies
FDo
Member
October 04, 2022
@GGilbert It's how Hubspot design the feature. To be honest, it's quite limited this feature and we cannot use it in a lot of cases. There are some...read more
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