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DRasaitear
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Member since ‎Nov 24, 2021
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Declan Rasaitear

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DRasaitear on January 21, 2022
Automation platform keeps assigning tickets to wrong person.
Hi all, Recently I changed a company(client) old owner to a new owner. However, the automation platform keeps assigning new tickets from this specific company to the old owner. I have also checked all the customer emails from this company an read more
Reply Discussion Companies Contacts Professional Tickets
0 upvote
4 Replies
DRasaitear
Member
January 24, 2022
Thanks for your help! Will do. Kind regards, Declan
Solved
DRasaitear on January 21, 2022
Automation platform keeps assigning tickets to wrong person.
Hi all, Recently I changed a company(client) old owner to a new owner. However, the automation platform keeps assigning new tickets from this specific company to the old owner. I have also checked all the customer emails from this company an read more
Reply Discussion Companies Contacts Professional Tickets
0 upvote
4 Replies
DRasaitear
Member
January 24, 2022
Thanks for your help! Will do. Kind regards, Declan
Solved
DRasaitear on January 21, 2022
Automation platform keeps assigning tickets to wrong person.
Hi all, Recently I changed a company(client) old owner to a new owner. However, the automation platform keeps assigning new tickets from this specific company to the old owner. I have also checked all the customer emails from this company an read more
Reply Discussion Companies Contacts Professional Tickets
0 upvote
4 Replies
DRasaitear
Member
January 24, 2022
Thanks for your help! Will do. Kind regards, Declan
Solved
DRasaitear on December 09, 2021
Email appears on outlook team inbox but not on HubSpot
Hi all, An email is appearing in our outlook team inbox however, it's not appearing on Tickets or on Conversations. This has happened a few times in the past and I can't figure out why since the customer has sent many emails in the past with no read more
Reply Discussion Connected Email Contacts Conversations Email Deliverability Tickets
0 upvote
2 Replies
DRasaitear
Member
December 09, 2021
Thanks so much, Karsten! it was in the Spam folder. Kind regards, Declan
Solved
DRasaitear on December 09, 2021
Email appears on outlook team inbox but not on HubSpot
Hi all, An email is appearing in our outlook team inbox however, it's not appearing on Tickets or on Conversations. This has happened a few times in the past and I can't figure out why since the customer has sent many emails in the past with no read more
Reply Discussion Connected Email Contacts Conversations Email Deliverability Tickets
0 upvote
2 Replies
DRasaitear
Member
December 09, 2021
Thanks so much, Karsten! it was in the Spam folder. Kind regards, Declan
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