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MStevenson8
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MStevenson8 on June 09, 2023
Can contact be locked while working on it?
We receive many contacts by API, and they have Contact Owner - Unassigned. A team of agents then open the contacts one-by-one to work on them. Is there a way to prevent two people working on a contact at the same time? Or at least flag that someone read more
Reply Discussion Enterprise
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MStevenson8
Participant
June 12, 2023
hank you Karsten! Off to do some testing.
Solved
MStevenson8 on June 09, 2023
Can contact be locked while working on it?
We receive many contacts by API, and they have Contact Owner - Unassigned. A team of agents then open the contacts one-by-one to work on them. Is there a way to prevent two people working on a contact at the same time? Or at least flag that someone read more
Reply Discussion Enterprise
0 upvote
2 Replies
MStevenson8
Participant
June 12, 2023
hank you Karsten! Off to do some testing.
MStevenson8 on July 14, 2022
Allow Business Units to pick their own Date Format
We (in America) have recently upgraded to an Enterprise account, piggybacking on a sister-company's European account. Now the emails from our North American business unit are going out with a European DDMMYY format, which is causing significant conf read more
Reply Idea Marketing Emails
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