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JJumatay
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Member since ‎Nov 18, 2021
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Jensen Jumatay

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Activity

JJumatay
Participant
January 30, 2025
Reply to Convert Guide Creator Guides to Knowledge Base Articles
Exactly! We create guides for Knowledge Base articles, and it’s frustrating that HubSpot’s own guide creator lacks a simple way to move them. Other t...read more
JJumatay
Participant
August 07, 2023
Reply to Automatically "Open" tickets when a customer replies to a forwarded email.
Hi Diana. Thanks for looking into this. I checked the "Automatically create a ticket when replying to an old email thread ", but I couldn't find a...read more
JJumatay on August 01, 2023
Automatically "Open" tickets when a customer replies to a forwarded email.
We have enabled the HubSpot ticket automation that will open a ticket when a customer replies to an email. This has worked well for us as our team always monitors the the "Tickets" page to ensure that any "Open" tickets are actioned immediately howe read more
Reply Discussion Tickets Workflows
1 upvote
3 Replies
JJumatay
Participant
June 09, 2022
Reply to Set ticket owner based on first reply
This is a very helpful function and I'm surprised that Hubspot still doesn't have it. I'm having a hard time managing our tickets because people t...read more
JJumatay
Participant
February 21, 2022
Reply to Default Email Templates per Inbox
We need this too. This would help us save a lot of time and make Hubspot easier to use for support.
JJumatay
Participant
December 19, 2021
Reply to Auto create ticket for chat conversations
We need this too. We are using the ticket view most of the time to work on support tickets. It would be great if a ticket can be created when there'...read more
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