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JJumatay
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Member since ‎Nov 18, 2021
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Jensen Jumatay

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Activity

JJumatay on August 01, 2023
Automatically "Open" tickets when a customer replies to a forwarded email.
We have enabled the HubSpot ticket automation that will open a ticket when a customer replies to an email. This has worked well for us as our team always monitors the the "Tickets" page to ensure that any "Open" tickets are actioned immediately howe read more
Reply Discussion Tickets Workflows
1 upvote
3 Replies
JJumatay
Participant
August 07, 2023
Hi Diana. Thanks for looking into this. I checked the "Automatically create a ticket when replying to an old email thread ", but I couldn't find a...read more
JJumatay on August 01, 2023
Automatically "Open" tickets when a customer replies to a forwarded email.
We have enabled the HubSpot ticket automation that will open a ticket when a customer replies to an email. This has worked well for us as our team always monitors the the "Tickets" page to ensure that any "Open" tickets are actioned immediately howe read more
Reply Discussion Tickets Workflows
1 upvote
3 Replies
JJumatay
Participant
August 07, 2023
Hi Diana. Thanks for looking into this. I checked the "Automatically create a ticket when replying to an old email thread ", but I couldn't find a...read more
Levi on April 11, 2022
Set ticket owner based on first reply
We just want to set the ticket owner to the first reply agent. So if a employee reply from out the ticket (not fromout conversation inbox) set the ticket owner automatic to the agent who replied fromout the ticket :).
Reply Idea Tickets
23 upvotes
3 Replies
JJumatay
Participant
June 09, 2022
This is a very helpful function and I'm surprised that Hubspot still doesn't have it. I'm having a hard time managing our tickets because people t...read more
basil on March 13, 2019
Default Email Templates per Inbox
Right now Hubspot supports email templates which is great. However, if you are working in customer support, you need the same kind of formatting for every email, e.g. the ticket ID in the subject line of the ID and your own email signature. So w read more
Reply Idea Conversations
38 upvotes
10 Replies
JJumatay
Participant
February 21, 2022
We need this too. This would help us save a lot of time and make Hubspot easier to use for support.
sd_elm on January 04, 2019
Auto create ticket for chat conversations
Our organization utilizes the auto create ticket for new email messages to help manage trends and reporting. While there are some canned reports for live chats, it is difficult to gleam WHY clients are chatting. To help rectify that, for now I have read more
Reply Idea Conversations Tickets
178 upvotes
60 Replies
JJumatay
Participant
December 19, 2021
We need this too. We are using the ticket view most of the time to work on support tickets. It would be great if a ticket can be created when there'...read more
Snaedis on September 07, 2020
More flexible knowledge base design and layout, including custom HTML/CSS
There have been a number of different posts in the Community which are about the same core need (customizing the styling of the knowledge base), but many have been marked as "solved" or "delivered" because of options that get you part-way there. I'm read more
Reply Idea Knowledge Base layout styling Template Design Templates
1060 upvotes
197 Replies
JJumatay
Participant
November 24, 2021
Yes, we should have the option to adjust the header. The header is occupying most of the screen and the categories are not visible!
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