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JAxani
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Membre depuis ‎nov. 17, 2021
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JAxani le Janvier 18, 2024
Embedding a CSAT in 1:1 Emails Sent from Conversation Inbox
I know there are some dated threads on this, but does anyone have a recommended way for our customer service team to have a NPS question automatically populate in the bottom of each of the emails they send from our Conversations Inbox? Is using a Lire la suite
Répondre Discussion Conversations
0 Mention J'aime
2 Réponses
JAxani
Contributeur
Janvier 20, 2024
Thanks for that. Very helpful and impressive it came from ChatGPT! Does anyone know of any integrations that streamline this even more?
JAxani le Janvier 18, 2024
Embedding a CSAT in 1:1 Emails Sent from Conversation Inbox
I know there are some dated threads on this, but does anyone have a recommended way for our customer service team to have a NPS question automatically populate in the bottom of each of the emails they send from our Conversations Inbox? Is using a Lire la suite
Répondre Discussion Conversations
0 Mention J'aime
2 Réponses
JAxani
Contributeur
Janvier 20, 2024
Thanks for that. Very helpful and impressive it came from ChatGPT! Does anyone know of any integrations that streamline this even more?
efaria le Décembre 29, 2022
First Time to Respond and Time to Close in Business Hours
Hello, It would be beneficial to be able to have the ability to set the first time to respond and time to close tickets in working business hours. Currently, when generating reports for the average time to first response or average time to cl Lire la suite
Répondre Idée Tickets
65 Mentions J'aime
16 Réponses
JAxani
Contributeur
Mai 19, 2023
It's nuts that it doesn't work like this! Our whole team is in the dark because we don't use tickets for client inquiries but rather the inbox and de...Lire la suite
JAxani le Avril 14, 2023
Having Aircall send an SMS using a workflow
Hi Everyone, Does anyone have a way for Aircall to send an SMS using a workflow? As it is right now, Aircall doesn't seem to be a trigger or action in workflows. Ideally, we'd like it to send a confirmation SMS to a contact individually when t Lire la suite
Répondre Discussion Professional
3 Mentions J'aime
4 Réponses
JAxani
Contributeur
Avril 14, 2023
Thank you, that's helpful! How would those be used as triggers?
JAxani le Avril 14, 2023
Having Aircall send an SMS using a workflow
Hi Everyone, Does anyone have a way for Aircall to send an SMS using a workflow? As it is right now, Aircall doesn't seem to be a trigger or action in workflows. Ideally, we'd like it to send a confirmation SMS to a contact individually when t Lire la suite
Répondre Discussion Professional
3 Mentions J'aime
4 Réponses
JAxani
Contributeur
Avril 14, 2023
Thank you, that's helpful! How would those be used as triggers?
JAxani le Avril 09, 2022
Using the blogs function to publish long-form guides vs. blogs
Hi HS Community! We're new-ish to Marketing Pro and want to make use of the blogs feature. Our current blogs are available at domain.com/blogs and we don't want to change that. TLDR: We are currently migrating our website to Webflow Lire la suite
Répondre Discussion Professional
2 Mentions J'aime
4 Réponses
JAxani
Contributeur
Avril 12, 2022
Thank you! Great point.
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