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JAxani
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Member since ‎Nov 17, 2021
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Jordan Axani

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JAxani on May 08, 2024
Hey there, We get form submissions into our inbox for our B2C business. Some of the form submissions contain a promo code or other specific terms that we often find ourselves highlighting in the comments below. Like how deals can now be ta read more
JAxani on January 18, 2024
I know there are some dated threads on this, but does anyone have a recommended way for our customer service team to have a NPS question automatically populate in the bottom of each of the emails they send from our Conversations Inbox? Is using a read more
0 upvote
2 Replies
Contributor
January 20, 2024
Thanks for that. Very helpful and impressive it came from ChatGPT! Does anyone know of any integrations that streamline this even more?
JAxani on January 18, 2024
I know there are some dated threads on this, but does anyone have a recommended way for our customer service team to have a NPS question automatically populate in the bottom of each of the emails they send from our Conversations Inbox? Is using a read more
0 upvote
2 Replies
Contributor
January 20, 2024
Thanks for that. Very helpful and impressive it came from ChatGPT! Does anyone know of any integrations that streamline this even more?
efaria on December 29, 2022
Hello, It would be beneficial to be able to have the ability to set the first time to respond and time to close tickets in working business hours. Currently, when generating reports for the average time to first response or average time to cl read more
67 upvotes
18 Replies
Contributor
May 19, 2023
It's nuts that it doesn't work like this! Our whole team is in the dark because we don't use tickets for client inquiries but rather the inbox and de...read more
JAxani on April 14, 2023
Hi Everyone, Does anyone have a way for Aircall to send an SMS using a workflow? As it is right now, Aircall doesn't seem to be a trigger or action in workflows. Ideally, we'd like it to send a confirmation SMS to a contact individually when t read more
4 upvotes
4 Replies
Contributor
April 14, 2023
Thank you, that's helpful! How would those be used as triggers?
JAxani on April 14, 2023
Hi Everyone, Does anyone have a way for Aircall to send an SMS using a workflow? As it is right now, Aircall doesn't seem to be a trigger or action in workflows. Ideally, we'd like it to send a confirmation SMS to a contact individually when t read more
4 upvotes
4 Replies
Contributor
April 14, 2023
Thank you, that's helpful! How would those be used as triggers?
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