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ChandlerBolt
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Member since ‎Nov 10, 2021
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Chandler Bolt

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Activity

martechaa on July 02, 2019
Measure response time on agent reply in inbox
Hey! We really need to be able to measure response time on all incoming emails in our inbox. Currently this is only possible to measure on tickets as far as I can see. It is a very important measurement feature that most other CRM-systems can of read more
Reply Idea Reporting
47 upvotes
10 Replies
ChandlerBolt
Member
March 02, 2023
This is definitely needed!
DanTheCSM on January 08, 2021
Tracking and Measuring Average Response Times on Support Tickets and Emails (for KPIs and Reporting)
In HubSpot, you can already track a plethora of First Response Times for things like Email, Tickets, Live Chat, etc. and you can also track things like how long a ticket remains open via Average Resolution Time: from the time the ticket is created t read more
Reply Idea Analytics Tools Dashboards & Reports
50 upvotes
17 Replies
ChandlerBolt
Member
March 02, 2023
This is definitely needed!
LeoOliveira on November 10, 2022
Create a default Hubspot property for phone number validation
Is there a default property value in hubspot that validates the phone numbers? Or is there a way to pull this in a custom contact property, for example: "Phone Number Status: Callable"? I think this can be useful to filter out the uncallable co read more
Reply Idea Marketing Reporting
3 upvotes
3 Replies
ChandlerBolt
Member
November 10, 2022
Yes please!!
dlozano on October 04, 2019
CSAT score on Dashboard
Hello, As far as I know, there is no way to show the CSAT survey scores as a report in a dashboard, only nps. This is a must for us, since we send a monthly service report to our managers and this score gets excluded, which is extremely import read more
Reply Idea Feedback Surveys
27 upvotes
8 Replies
ChandlerBolt
Member
July 19, 2022
Great idea! This would be extremely helpful.
Michance on November 18, 2021
View other Support Tickets from within a Support Ticket view
Why can't I view all customer Support Tickets from within a Support Ticket? Imagine a world: you respond to a Support Ticket, update the Status to Closed and voila! Another customer made happy from your fast response. Then you go back to your read more
Reply Idea Tickets
6 upvotes
4 Replies
ChandlerBolt
Member
November 18, 2021
Great idea!!
Salehish on March 11, 2021
Manually Attribute Contact to Ads
It would be great to have the ability to attribute a contact to an ad manually. Some of our leads see our ads, then call in to place an order instead of placing it online. Our sales team tracks that the leads came via ads, but because the lead is th read more
Reply Idea ads
11 upvotes
6 Replies
ChandlerBolt
Member
November 10, 2021
Great idea!
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