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KCondellire9
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Member since ‎Nov 8, 2021
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Kathy Condellire

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MCastronovi on August 08, 2023
Integration of Microsoft Teams Calls with HS Calling Feature
Hi community! I think it would be great to have the chance to use the HS Calling Feature (Recordings, Transcriptions etc) in order to analyze Microsoft Team's Call. Would it be possible to integrate it somehow in the future? thanks!
Reply Idea Calling Marketplace Partner Tools
4 upvotes
1 Reply
KCondellire9
Member
January 02, 2024
Would love to be able to integrate calls made in Microsoft Teams into HubSpot.
KCondellire9 on April 11, 2022
Associating a Company or Contact to a record
When associating a company or contact to a ticket, it would be nice that when you click the "Add" button, it automatically takes you to the box. It's an extra step to have to click into the box and then start typing. Thank You
Reply Idea Tickets
0 upvote
0 Reply
amhofmann on July 13, 2021
Sort ticket views by company or contact
Currently, you can sort ticket views by any table header, except the associated contact or company. There are many instances (daily) where I have the same person submit more than one ticket about the exact same issue. Within an hour or so. Both ti read more
Reply Idea Tickets
4 upvotes
1 Reply
KCondellire9
Member
March 31, 2022
This would also be helpful for our company as well. This idea has my vote.
KCondellire9 on January 17, 2022
Move Associated Company and Associated Contact to the top when creating a ticket.
Our company would like to be able to move the Associated Company and Associated Contact fields to the top when creating a ticket. The first thing we ask a customer when they call in for support, is what company are you with and what is your name. read more
Reply Idea Tickets
0 upvote
0 Reply
beckyforster03 on December 04, 2019
CSAT Template Options
Hi there, It would be great if we had the option to use a 1-5 Likert Scale for CSAT surveys rather than a "Happy, Sad, Neutral" scale. It is much more accurrate.
Reply Idea Feedback Surveys
29 upvotes
4 Replies
KCondellire9
Member
December 21, 2021
I agree with Mirette. It would be great if we could customize the smiley faces and more options.
sbacookie on February 26, 2020
Associate tickets with other tickets
Working across multiple teams with multiple goals sometimes one customer project requires multiple tickets. As you are able to associate a ticket with a deal, company and contact. It could be nice if you were able to associate tickets with other t read more
Reply Idea Tickets
182 upvotes
57 Replies
KCondellire9
Member
November 08, 2021
Under Company, there is a section on the right hand side called Relationship Type which shows the Parent/Child relationships. It would be helpful i...read more
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