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JLEFORT
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Member since ‎Nov 4, 2021
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  • Upvotes Given
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  • Upvotes Received
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Julien LEFORT

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JLEFORT on October 12, 2022
Link ticket ID to a conversation and not to a contact
Lately conversations have been linked to tickets, which is a great improvement for customer support management. In our customer support process, we have implemented a support form, which generates tickets and linked conversations. We sometimes nee read more
Reply Discussion Conversations Templates Tickets
2 upvotes
2 Replies
JLEFORT
Participant
October 12, 2022
Thanks olivia, We'll give it a try ! Having a solution in the conversations is still the best way to tackle the problem though 🙂 Regards, J...read more
Solved
JLEFORT on October 12, 2022
Link ticket ID to a conversation and not to a contact
Lately conversations have been linked to tickets, which is a great improvement for customer support management. In our customer support process, we have implemented a support form, which generates tickets and linked conversations. We sometimes nee read more
Reply Discussion Conversations Templates Tickets
2 upvotes
2 Replies
JLEFORT
Participant
October 12, 2022
Thanks olivia, We'll give it a try ! Having a solution in the conversations is still the best way to tackle the problem though 🙂 Regards, J...read more
JLEFORT on November 04, 2021
Get ticket ID in ticket description / mail object
I created a submission form, which automatically generates tickets along with a ticket ID for customer support in the Service Hub. The generated ticket gets as a name the Subject field of the form, and it is not possible to add the ticket ID in the read more
Reply Idea Tickets
10 upvotes
2 Replies
JLEFORT
Participant
December 02, 2021
Another pain point with tickets automatically created via a form is when we try to reply to the customer through the ticket interface (ticket/e-mails...read more
JLEFORT on November 04, 2021
Get ticket ID in ticket description / mail object
I created a submission form, which automatically generates tickets along with a ticket ID for customer support in the Service Hub. The generated ticket gets as a name the Subject field of the form, and it is not possible to add the ticket ID in the read more
Reply Idea Tickets
10 upvotes
2 Replies
JLEFORT
Participant
December 02, 2021
Another pain point with tickets automatically created via a form is when we try to reply to the customer through the ticket interface (ticket/e-mails...read more
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