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RodChristen
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Member since ‎Nov 2, 2021
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Rod Christen

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RodChristen
Member
May 30, 2025
Reply to Prevent previously closed tickets from reopening.
Since we apparently can't post images, I would be more than happy to email the image to you if you would like. Just include your email address.
RodChristen
Member
May 28, 2025
Reply to Prevent previously closed tickets from reopening.
I created some addition steps to my Waiting on Us and Waiting on Customer phases of our workflow about 6 months ago and it has worked great for our op...read more
RodChristen
Member
September 09, 2024
Reply to Prevent previously closed tickets from reopening.
That is a short fall for sure. For our business, it works.
RodChristen
Member
August 27, 2024
Reply to Prevent previously closed tickets from reopening.
We call the reopened tickets, "Zombie Tickets" since they were once Closed (Dead to us) and then a stray email or other activity opens the ticket bac...read more
RodChristen
Member
August 27, 2024
Reply to Prevent previously closed tickets from reopening.
The automation is fairly simple. In your workflow add a step that checks to see if the criteria "Ticket Status has been closed". This checks to see if...read more
RodChristen
Member
August 15, 2024
Reply to Prevent previously closed tickets from reopening.
With some help from a HS support person I have greatly reduced the reopening of old tickets. We call them "Zombie Tickets" as they keep coming back fr...read more
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