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RodChristen
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Member since ‎Nov 2, 2021
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Rod Christen

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Member
May 30, 2025
Since we apparently can't post images, I would be more than happy to email the image to you if you would like. Just include your email address.
Member
May 28, 2025
I created some addition steps to my Waiting on Us and Waiting on Customer phases of our workflow about 6 months ago and it has worked great for our op...read more
Member
September 09, 2024
That is a short fall for sure. For our business, it works.
Member
August 27, 2024
We call the reopened tickets, "Zombie Tickets" since they were once Closed (Dead to us) and then a stray email or other activity opens the ticket bac...read more
Member
August 27, 2024
The automation is fairly simple. In your workflow add a step that checks to see if the criteria "Ticket Status has been closed". This checks to see if...read more
Member
August 15, 2024
With some help from a HS support person I have greatly reduced the reopening of old tickets. We call them "Zombie Tickets" as they keep coming back fr...read more
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