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JPitcher
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Member since ‎Nov 1, 2021
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Jacob Pitcher

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Activity

1stClaas on April 22, 2021
Assign ticket to next person online
We do have offline hours, but tickets will be randomly assigned or unassigned during that time by the chatbot. Now, it would be awesome if there was a trigger, setting or workflow to assign tickets automatically in the moment one dedicated person ge read more
Reply Idea Live Chat & Bots Tickets Workflows
20 upvotes
2 Replies
JPitcher
Member
December 05, 2023
Yes please! The ability to assign an incoming ticket to the next available agent is a must!
JPitcher on March 03, 2022
Custom Goals / Conversational Support Goals
I love the goals features, but would love to either be able to create my own goals, or see goals around conversational support added. I would love to be able to set goals around response time to chats and resolution time of chats, since these are read more
Reply Idea Conversations Dashboards & Reports
2 upvotes
1 Reply
sd_elm on November 01, 2018
See user availability for chat
As an operations manager, it is required that I can tell at any given time how many agents are available on chat or paused, as well as how many chats each agent is engaged in. Currently I am not able to see how many users on my team are available un read more
Reply Idea
47 upvotes
12 Replies
JPitcher
Member
December 10, 2021
Hey there! I was sent here from my post over here. This would be an awesome feature add, and I wanted to inquire as to whether this feature...read more
Solved
JPitcher on December 09, 2021
Online Agents Display
It would be super cool to (if enabled) show which chat agents are online and available for conversation (expose this to users coming in for support through the chat widget).
Reply Discussion Professional
0 upvote
1 Reply
JPitcher on December 09, 2021
Cross-Device Chat Sessions
Hello, We've received some feedback from clients after our migration to HubSpot and thought I'd share to see if there is anything we can do to remedy the situation, or if this could be added to an enhancement request list somewhere if not. read more
Reply Discussion Professional
0 upvote
2 Replies
crlab on April 22, 2020
clone Knowledge Base articles
You should be able to clone Knowledge Base articles like you can blogs and webpages
Reply Idea Knowledge Base
139 upvotes
52 Replies
JPitcher
Member
December 06, 2021
Yes please!
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