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JPitcher
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Member since ‎Nov 1, 2021
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Jacob Pitcher

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JPitcher
Member
October 22, 2024
Reply to Chat Rep Availability Reporting
I believe Google sheets should be able to sort out what that number is if you tell it to convert the cell values in that column to a date.
JPitcher
Member
October 21, 2024
Reply to Chat Rep Availability Reporting
Man this worked a treat, thanks for that! Here's how I implemented it from the above description: Mine just posts to a slack...read more
JPitcher
Member
June 11, 2024
Reply to Chat Rep Availability Reporting
+1 - very yes Would be lovely to be able to report on any changes in availability over a period of time (e.g. a line graph representing available o...read more
JPitcher
Member
December 05, 2023
Reply to Assign ticket to next person online
Yes please! The ability to assign an incoming ticket to the next available agent is a must!
JPitcher on March 03, 2022
Custom Goals / Conversational Support Goals
I love the goals features, but would love to either be able to create my own goals, or see goals around conversational support added. I would love to be able to set goals around response time to chats and resolution time of chats, since these are read more
Reply Idea Conversations Dashboards & Reports
2 upvotes
1 Reply
JPitcher
Member
December 10, 2021
Reply to See user availability for chat
Hey there! I was sent here from my post over here. This would be an awesome feature add, and I wanted to inquire as to whether this feature...read more
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