My reporting for Support Tickets, i.e. time to response, resolution time, etc. are all off because I'm unable to set hours of operation. I would love to be able to set hours of operation for my support team, i.e. 8:00am to 5:00pm MT, Monday thr read more
ability to add a task directly to the contact (or company) from the conversations inbox. who: service team, conversations inbox users what: quickly add tasks to follow up based on conversation value: save time, remove extra steps I read more
The ability to have a global setting in which we could set working hours for our support team who is using ServiceHub.
This would allow us to drive workflows and autoresponders for tickets and conversations submitted outside of working hours.