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Saffarini
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Member since ‎Oct 29, 2021
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Max Saffarini

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APacker on May 09, 2022
Support Hours of Operation for Reporting
My reporting for Support Tickets, i.e. time to response, resolution time, etc. are all off because I'm unable to set hours of operation. I would love to be able to set hours of operation for my support team, i.e. 8:00am to 5:00pm MT, Monday thr read more
Reply Idea Tickets
21 upvotes
7 Replies
Saffarini
Member
October 24, 2022
Awesome ! We need it !
Jnix284 on June 17, 2022
add task from conversations inbox
ability to add a task directly to the contact (or company) from the conversations inbox. who: service team, conversations inbox users what: quickly add tasks to follow up based on conversation value: save time, remove extra steps I read more
Reply Idea Conversations Tasks
1 upvote
1 Reply
Saffarini
Member
August 26, 2022
Hi ! I definetly agree. In order to organize the team in a better way, there should be a possibility apart from notes to add a task for the support...read more
Brandonbaker on September 17, 2018
Setting for "Working hours" for ServiceHub
The ability to have a global setting in which we could set working hours for our support team who is using ServiceHub. This would allow us to drive workflows and autoresponders for tickets and conversations submitted outside of working hours. read more
Reply Idea Conversations Tickets
217 upvotes
72 Replies
Saffarini
Member
August 25, 2022
AWESOME! EXACTLY WHAT WE NEED
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