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JPak
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コミュニティー参加日： ‎10 22, 2021
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  • いいね！した数
    9
  • いいね！獲得数
    2
  • ご意見・ご提案
    1

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Jennifer Pak

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アクティビティ

TruBLest 10月 07日, 2020
Report on Contacts who Abandon Chat Flows
It would be great to have a way to segment contacts who abandoned chat flow and who completed them to report on automated initiatives and follow up with leads that didn't make it all the way through an automation.
返信 アイデア Contacts & Companies
10 いいね！
4 コメント
JPak
メンバー
6月 21日, 2023
+1 I would love to see this implemented. I'm surprised this isn't an out of the box function! Customer service really benefits from knowing when/wher...続きを読む
basil 1月 18日, 2020
Time to Close and Time to First Reply Taking Business Hours into Account
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin 続きを読む
返信 アイデア Tickets
386 いいね！
101 コメント
JPak
メンバー
6月 19日, 2023
+1 This is essential for SLAs and metrics reporting to exclude non-business hours. HubSpot, please add this function!
SamanthaA 9月 04日, 2020
Ability to exclude weekends or specific days from "time between" calculated properties
It would be excellent to have the ability to report on a "time between" calculated property that permits the exclusion of weekends or certain dates and times. For example, for the HubSpot default ticket property "Time to close," it would be ideal to 続きを読む
返信 アイデア Contacts & Companies Dashboards & Reports Deals Tickets
359 いいね！
74 コメント
JPak
メンバー
6月 19日, 2023
+1 This is essential for SLAs and metrics reporting to exclude non-business hours. HubSpot, please add this function!
JPak 3月 17日, 2022
Ability to Assign Conversations Round Robin and Skip Users with "Away" Status
Conversations in HubSpot seem very limited in terms of managing assignment, but there are a couple additions that would make the chat feature much more streamlined and efficient. 1. Being able to automatically assign incoming chats "round robin 続きを読む
返信 アイデア Conversations
2 いいね！
0 コメント
Arne 4月 27日, 2019
HubSpot User is Out of Office
We have quite a number of workflows in HubSpot that classify, notify, assign tasks and owners. If such users are out of office, processes get stuck in the dead end waiting for the users to eg come back from vacation. We are using rotation in some c 続きを読む
返信 アイデア Contacts & Companies Lead Flows Tasks Workflows
414 いいね！
113 コメント
JPak
メンバー
3月 04日, 2022
+1 HubSpot team - please make this a priority! It's crucial to be able to identify specific people as "Away" or "Out of Office" so that they can ...続きを読む
basil 8月 25日, 2019
Automatically Assign Conversations to Custom Hubspot Owner, based on availability
Right now we can automatically assign incomign email conversations to Contact owner a specific team or list of users In our company, the contact owners are from the sales team. So we have a custom owner property for the support contact owner. H 続きを読む
返信 アイデア Conversations
93 いいね！
27 コメント
JPak
メンバー
3月 03日, 2022
@cdewey22 Are there any updates to this request? This is crucial for customers to get timely assitance from chat agents.
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