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JPak
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Member since ‎Oct 22, 2021
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Jennifer Pak

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Activity

TruBLest on October 07, 2020
Report on Contacts who Abandon Chat Flows
It would be great to have a way to segment contacts who abandoned chat flow and who completed them to report on automated initiatives and follow up with leads that didn't make it all the way through an automation.
Reply Idea Contacts & Companies
10 upvotes
3 Replies
JPak
Member
June 21, 2023
+1 I would love to see this implemented. I'm surprised this isn't an out of the box function! Customer service really benefits from knowing when/wher...read more
basil on January 18, 2020
Time to Close and Time to First Reply Taking Business Hours into Account
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
Reply Idea Tickets
360 upvotes
96 Replies
JPak
Member
June 19, 2023
+1 This is essential for SLAs and metrics reporting to exclude non-business hours. HubSpot, please add this function!
SamanthaA on September 04, 2020
Ability to exclude weekends or specific days from "time between" calculated properties
It would be excellent to have the ability to report on a "time between" calculated property that permits the exclusion of weekends or certain dates and times. For example, for the HubSpot default ticket property "Time to close," it would be ideal to read more
Reply Idea Contacts & Companies Dashboards & Reports Deals Tickets
282 upvotes
61 Replies
JPak
Member
June 19, 2023
+1 This is essential for SLAs and metrics reporting to exclude non-business hours. HubSpot, please add this function!
JPak on March 17, 2022
Ability to Assign Conversations Round Robin and Skip Users with "Away" Status
Conversations in HubSpot seem very limited in terms of managing assignment, but there are a couple additions that would make the chat feature much more streamlined and efficient. 1. Being able to automatically assign incoming chats "round robin read more
Reply Idea Conversations
2 upvotes
0 Reply
Arne on April 27, 2019
HubSpot User is Out of Office
We have quite a number of workflows in HubSpot that classify, notify, assign tasks and owners. If such users are out of office, processes get stuck in the dead end waiting for the users to eg come back from vacation. We are using rotation in some c read more
Reply Idea Contacts & Companies Lead Flows Tasks Workflows
372 upvotes
98 Replies
JPak
Member
March 04, 2022
+1 HubSpot team - please make this a priority! It's crucial to be able to identify specific people as "Away" or "Out of Office" so that they can ...read more
basil on August 25, 2019
Automatically Assign Conversations to Custom Hubspot Owner, based on availability
Right now we can automatically assign incomign email conversations to Contact owner a specific team or list of users In our company, the contact owners are from the sales team. So we have a custom owner property for the support contact owner. H read more
Reply Idea Conversations
92 upvotes
27 Replies
JPak
Member
March 03, 2022
@cdewey22 Are there any updates to this request? This is crucial for customers to get timely assitance from chat agents.
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